Manager, Business & Process Analysis

Carnival corp.; Southampton; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading cruise company in the UK is seeking a Business & Process Analysis Manager. In this role, you will manage Business Analysts, lead strategic technology projects, and contribute to improving business processes. This full-time position offers a hybrid work model with significant employee benefits, including discounted cruising, annual bonuses, and extensive learning opportunities. The ideal candidate will have strong expertise in Business Analysis, along with proven leadership skills.

Benefits

Employee Discounted Cruising

Annual bonus

Minimum 25 days leave

Company paid private medical and dental insurance

Qualifications

• Expertise in industry-standard Business Analysis techniques and frameworks.
• Strong experience in modelling complex business processes.
• Ability to assess feasibility and relevance of proposed changes.

Responsibilities

• Perform Business Analysis duties for strategic programmes.
• Lead Business Analysis activities for large projects.
• Manage and develop a team of Business Analysts.

Skills

Business Analysis techniques and frameworks

Modelling complex business processes

Resource planning and scheduling

Job description

Job Description

Carnival UK is searching for a people-focused Business & Process Analysis Manager who plays a crucial role in supporting our technological direction and nurturing a high-performing team.

Responsibilities

• Perform Business Analysis duties, adding value to strategic programmes and change initiatives.
• Lead and deliver Business Analysis activities for large and complex projects, working with the business to ensure scope and requirements are captured, documented, and signed off.
• Manage and develop a team of Business Analysts through coaching, mentoring, and training and development programs, nurturing a culture of continuous improvement.
• Oversee and enforce best practices, tools, and templates for Business Analysis, and manage key stakeholder relationships across functions within the Digital Technology Office (DTO) and Carnival UK business departments.
• Contribute to DTO Business Analysis community of practice activities to ensure knowledge is shared across all BA teams, functions and programmes within the DTO.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07 and offered as a full-time position, on a fixed term basis for 6 months. We offer hybrid work, including up to two days from home.

Requirements

• Expertise in industry-standard Business Analysis techniques and frameworks (such as BCS, formerly ISEB).
• Strong experience in modelling complex business processes and defining/documenting requirements.
• Ability to assess feasibility and relevance of proposed technical and business changes.
• Proficiency in resource planning, scheduling, and matching BAs to projects within a matrix environment.
• The ability to look strategically across a portfolio of business analysis requirements and tactically to support business analysis at activity level.

About You

• Self‑Mastery: Reflects on impact, learns from experience, and acts to continuously improve.
• Engage & Empower: Coaches others, invites input, and creates an environment where people do their best work.
• Improve & Innovate: Identifies and implements useful ideas that enhance guest or people experience.
• Accountability & Commerciality: Displays a can‑do attitude, takes responsibility for decisions, and considers commercial impact.

Why Join Us?

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee‑led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In‑house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a technology team to new heights excites you, we’re eager to hear from you. Apply now to start your journey with us, where your performance‑led leadership will make a difference in our shared success.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years.

In a multi‑million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight‑knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.