Managed Print Support Engineer

Softcat plc; Marlow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Marlow seeks a Managed Print Engineer to support managed print environments. Responsibilities include troubleshooting tickets, collaborating with third parties, and achieving service KPIs. Candidates should have relevant experience and general IT knowledge. This role offers a competitive salary along with a flexible hybrid working model and various employee benefits.

Benefits

Pension

Share incentive plan

Life Assurance

Holiday

Vouchers

Partner/family Benefits

Maternity, Paternity, and Adoption support

Qualifications

• Experience working in a Service and/or supporting a managed print environment is preferred.
• Good understanding of printing products is beneficial.
• Ability to handle tasks under pressure is essential.

Responsibilities

• Troubleshoot managed print related tickets assigned by the Service Desk.
• Work closely with software and hardware third parties to resolve faults.
• Manage ticket updates to customers and vendors until resolution.
• Meet KPIs set by the Service Desk Team Leader.
• Maintain high levels of incident ownership throughout the lifecycle.

Skills

Experience with managed print environments

General IT knowledge

Ability to prioritize in high-pressure situations

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Service Desk team

The Service Desk and Support team are a proficient, fast‑paced and exciting team who are committed to providing excellent customer service.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where you can achieve more for your career.

Do you want to make change happen by joining a team that never stands still?

As a Managed Print Engineer, you will be primarily responsible for investigating Managed Print support issues and escalating, where necessary, to the relevant internal team and/or third party.

Technical Managed Print Analyst responsibilities include:

• Troubleshooting managed print related tickets assigned to you by the Service Desk
• Working closely with our software and hardware third parties to resolve faults
• Managing managed print ticket updates to customers, third parties and vendors through to resolution
• Meeting Support (KPI) Key Performance Indicators as set by the Service Desk Team Leader
• Maintaining high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution

We'd love you to have:

• Existing experience working on a Service and/or supporting a managed print environment
• General IT knowledge, particularly printing products
• Ability to prioritise and perform tasks in a high‑pressure environment

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 2‑3 days in the office and 2‑3 days working from home
• Working flexible hours – flexing the times you start and finish during the day
• Flexibility around school pick‑up and drop‑offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

• Pension
• Share incentive plan
• Life Assurance
• Holiday
• Trips
• Vouchers
• Partner/family Benefits
• Maternity, Paternity and Adoption support