Luxury Room Service Coordinator — Guest Experience

Hongkong & Shanghai Hotels Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group in London is seeking a Coordinator/Order Taker to join its Room Service department. The role requires exceptional menu knowledge and strong communication skills to provide a outstanding guest dining experience. The successful candidate will have prior experience in a similar role and be able to work efficiently under pressure. Attractive remuneration and benefits will be offered.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Prior experience in a similar role within a luxury environment.
• Good knowledge of food and beverage.
• Excellent time management and organization skills.

Responsibilities

• Perform pre-service and after-service procedures as per standard.
• Handle guest inquiries and special requests promptly.
• Utilize the POS system to process payments accurately.

Skills

Excellent menu knowledge

Strong communication skills

Time management

Adaptability

Tools

POS system

Reservation system

Job description

A luxury hotel group in London is seeking a Coordinator/Order Taker to join its Room Service department. The role requires exceptional menu knowledge and strong communication skills to provide a outstanding guest dining experience. The successful candidate will have prior experience in a similar role and be able to work efficiently under pressure. Attractive remuneration and benefits will be offered.