London Service Desk Analyst - IT Support Specialist

Sompo; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global insurance provider is seeking a Service Desk Analyst based in London. The role involves providing second line support, managing tickets, and troubleshooting hardware and software issues. The ideal candidate has over 4 years of experience in a similar role and skills in customer service, MS Windows, Active Directory, and mobile device management. This position promotes a collaborative work environment with a focus on employee growth and opportunities.

Benefits

Health & Wellness Benefits

Retirement & Savings Plans

Parental Leave & Adoption Assistance

Qualifications

• 4+ years in a Service Desk Analyst role.
• Experience with MS Windows 11 and Office 365.
• Knowledge of remote access technologies (VPN).

Responsibilities

• Provide second line of support for tickets.
• Monitor and manage tickets, resolving incidents.
• Create and review documentation for processes.

Skills

Customer service skills

Troubleshooting end user hardware & software

Strong written & oral communication skills

Active Directory

MS Windows 11

Mobile device management

Tools

Microsoft InTune

CrowdStrike

SCCM

Job description

A global insurance provider is seeking a Service Desk Analyst based in London. The role involves providing second line support, managing tickets, and troubleshooting hardware and software issues. The ideal candidate has over 4 years of experience in a similar role and skills in customer service, MS Windows, Active Directory, and mobile device management. This position promotes a collaborative work environment with a focus on employee growth and opportunities.