London IT Change Manager — ITIL & ServiceNow

Markel Corporation; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global insurance firm is seeking an experienced IT Change Manager to oversee and enhance the IT Change Management process. The successful candidate will lead all aspects of this crucial process, ensuring changes are planned, evaluated, and implemented efficiently. Candidates should have ITIL certification, strong communication skills, and a deep understanding of ServiceNow. This role offers a competitive salary and comprehensive benefits including holidays, pension scheme, and opportunities for career growth.

Benefits

Annual bonus

25 days paid holiday

Private medical and dental cover

Company pension scheme

Qualifications

• Experience in IT Change Management or related IT Service Management role.
• Worked with IT Change Management Module in ServiceNow.
• Proficient in assessing complex IT changes.

Responsibilities

• Lead and improve IT Change Management processes.
• Work with stakeholders to coordinate change implementations.
• Facilitate post-implementation reviews.

Skills

Leadership

ITIL compliance

Risk assessment

Communication skills

Process improvement

ServiceNow

Agile methodologies

IT infrastructure knowledge

Education

ITIL v3 or ITIL 4 Foundation certification

Tools

ServiceNow

BMC Remedy

Job description

A global insurance firm is seeking an experienced IT Change Manager to oversee and enhance the IT Change Management process. The successful candidate will lead all aspects of this crucial process, ensuring changes are planned, evaluated, and implemented efficiently. Candidates should have ITIL certification, strong communication skills, and a deep understanding of ServiceNow. This role offers a competitive salary and comprehensive benefits including holidays, pension scheme, and opportunities for career growth.