Logistics and Inventory Supervisor

St Pierre Groupe Limited; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in Manchester seeks a Logistics and Inventory Supervisor to ensure inventory accuracy and oversee third-party logistics performance. Responsibilities include managing shortage claims, conducting data analysis, and leading a diverse team. The ideal candidate has strong Excel and ERP skills and experience in FMCG logistics. Attractive benefits package and hybrid working model offered.

Benefits

Annual bonus

Defined contribution pension scheme

Private Health Insurance

International Travel Insurance

Employee Assistance Programme

Annual Leave of 27 days

Flexible working hours

Excellent work location

Qualifications

• Experience in supply chain management required.
• Ability to work independently and as part of a team.
• Analytical and detail-oriented mindset needed.

Responsibilities

• Lead and execute accurate month-end and year-end stock reconciliations.
• Responsible for inventory control and shortage claims management.
• Manage performance of third-party logistics providers.

Skills

Strong Excel and data analysis skills

Strong ERP system experience (e.g., M3, SAP, Oracle)

Experience managing 3PL relationships and performance metrics

Demonstrated ability to analyse shortage claims

Confidence in managing a diverse team

FMCG, frozen or temperature-controlled logistics background

Experience in working with large retailers

Exposure to freight tenders and cost control frameworks

Job description

About the Role

The Logistics and Inventory Supervisor plays a critical role in ensuring end-to-end visibility and control over inventory accuracy, 3PL warehouse performance, and outbound distribution to key retail customers. This position is also fully accountable for managing and resolving customer shortage claims, including investigating root causes and escalating when appropriate. The person will work closely with both internal teams and external partners to challenge inefficiencies, enforce accountability, and drive continuous improvement. The role also includes team supervision and requires confidence and experience in managing a diverse team.

Responsibilities

• Lead and execute accurate month-end and year-end stock reconciliations.
• Responsible for inventory control. Oversee the resolution and reporting practices needed to maintain and improve level of supply chain accuracy.

Shortage Claims Management

• Monitor, manage, and report on all shortage claims from retail customers.
• Ensure all claims are validated and justified with 3PLs, customers and internal departments.
• Monitor and manage the maintenance of a detailed tracker of shortage claims by value, volume, root cause, and customers.
• Escalate recurring or high-value claims and propose preventative actions.

3PL & Distribution Oversight

• Manage daily performance of third-party logistics providers with a focus on outbound delivery.
• Track service KPIs (e.g., delivery accuracy, pick accuracy, timeliness) and cost-to-serve.
• Conduct weekly reviews with 3PL partners to address issues and ensure SOP adherence.
• Support the validation of 3PL charges, ensuring alignment with contractual terms.

Customer Fulfilment & Relationship Management

• Ensure timely and complete delivery of customer orders, especially for major retail partners.
• Act as escalation contact for customers regarding delivery, shortages, and service issues.
• Support service improvement initiatives in collaboration with wider teams.

Data Analysis & Reporting

• Provide clear reporting on stock accuracy, claims performance, and distribution costs.
• Support budget planning with cost-per-case and volume forecasts.
• Analyse trends and provide data-driven recommendations to senior stakeholders.
• Support and mentor junior team members in logistics and inventory processes.
• Take a proactive role in managing a diverse team, fostering collaboration and accountability.
• Contribute to a positive and accountable team culture focused on ownership and results.

Skills and Experience

• Strong Excel and data analysis skills.
• Strong ERP system experience (e.g., M3, SAP, Oracle).
• Experience managing 3PL relationships and performance metrics.
• Demonstrated ability to analyse shortage claims and challenge where appropriate.
• Confidence in managing a diverse team.
• FMCG, frozen or temperature-controlled logistics background.
• Experience in working with large retailers.
• Exposure to freight tenders and cost control frameworks.

Personal Attributes

• Analytical and detail-oriented.
• Assertive and solutions-focused; unafraid to challenge when needed.
• Strong organizational and planning capabilities.
• Able to work independently and collaboratively.
• Calm under pressure and capable of navigating difficult conversations.

KPIs

• Inventory accuracy % (Target: >99.5%)
• Average shortage claim resolution time (Target: ≤ 5 working days)
• OTIF delivery performance (Target: >98%)
• 3PL invoice accuracy and turnaround time
• Team performance review outcomes and engagement

Package

At St Pierre Groupe our employer brand is important. In addition to salary, we offer an extremely attractive benefits package consisting of:

• Annual bonus (details to be provided)
• Defined contribution pension scheme (8% employer, minimum 1% employee contribution)
• Private Health Insurance and Medicash (after 3 months service)
• International Travel Insurance
• Employee Assistance Programme
• Annual Leave of 27 days + 1 day for your Birthday + statutory days
• Flexible working (start time between 8am-10am) + early Friday finish.
• Hybrid working with a mix of 3x onsite and 2x remote days.
• Excellent work location at Didsbury Towers with onsite café, parking, and events.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Supply Chain
• Industries
• Food and Beverage Manufacturing