Linen Porter

HC Facility Management Limited; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel support services provider in Greater London is seeking a Linen Porter to manage linen stocks, fulfill guest requests, and uphold high standards of service. The ideal candidate will have strong time management skills and attention to detail, as well as the capacity to work efficiently both alone and within a team. Competitive benefits package includes flexible working hours, training, and career progression opportunities.

Benefits

Up to 28 days paid holidays

Free lunch on duty (site dependant)

Full on-site training

Career progression opportunities

Automatic enrolment into a workplace pension

Qualifications

• Physical ability to lift, bend, and stand for extended periods.
• Ability to work as part of a team and independently.
• Flexibility and willingness to learn.

Responsibilities

• Manage linen stock levels and coordinate deliveries.
• Adhere to health and safety policies and report issues.
• Ensure proper storage and manage linen inventory.
• Provide guest assistance and address concerns.

Skills

Strong time management skills

Attention to detail

Ability to prioritize and multi-task

Excellent customer service

Job description

Responsible To: Line Manager; Direct Reports: 0; Key Relationships: Coworkers, Guests, and Line Manager.

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

As a Linen Porter, you'll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.

Job Description

Key Responsibilities

• Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
• Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
• Ensure proper storage and manage linen inventory.
• Provide guest assistance respectfully, addressing concerns promptly.
• Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
• Following instructions from supervisors and managers regarding cleaning schedules and specific tasks.

Person specification

Experience

• Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
• Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self‑motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.