Leasehold Officer: Resident Housing & Wellbeing Lead

Notting Hill Genesis; Sawbridgeworth; Hybrid; GBP 21,000 - 24,000; Part time

Job summary

A not-for-profit housing association is seeking a Leasehold Officer to provide tailored support to leaseholders in over-55s retirement schemes. This part-time (25 hours per week) role involves managing repairs, ensuring safety compliance, and engaging with residents while working at both Sawbridgeworth and Ongar sites. The ideal candidate should possess strong customer focus, numeracy and literacy skills equivalent to NVQ Level 2, and effective IT skills. Experience in housing services is essential.

Benefits

Excellent annual leave allowance

Generous pension scheme

Enhanced maternity, paternity, and adoption pay

Employee assistance services

Health cash plan

Staff discounts

Interest-free loans

Cycle to work scheme

Life Assurance

Qualifications

• Experience providing customer-focused housing or support service.
• Up-to-date knowledge of housing legislation and best practices.
• Basic MS Office or similar IT skills.

Responsibilities

• Provide tailored housing management support to leaseholders.
• Manage repairs and maintenance in communal areas.
• Monitor health and safety compliance.
• Engage with residents through meetings and feedback.

Skills

Customer-focused housing service

Numeracy and literacy skills

Effective IT skills

Full driving licence

Education

NVQ Level 2 equivalent

Social care qualification (desirable)

Job description

A not-for-profit housing association is seeking a Leasehold Officer to provide tailored support to leaseholders in over-55s retirement schemes. This part-time (25 hours per week) role involves managing repairs, ensuring safety compliance, and engaging with residents while working at both Sawbridgeworth and Ongar sites. The ideal candidate should possess strong customer focus, numeracy and literacy skills equivalent to NVQ Level 2, and effective IT skills. Experience in housing services is essential.