Learning and Development Designer

Serco Group plc; Bristol; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading service provider in the UK seeks a Learning & Development Designer for its Armed Forces Recruitment Service. You will be responsible for designing high-quality learning solutions and ensuring alignment with Defence Systems Approach to Training. The role requires strong knowledge of eLearning design, excellent communication skills, and an ability to manage projects effectively. Additionally, it offers a competitive salary and benefits in a hybrid working environment.

Benefits

Competitive salary and benefits

Comprehensive training and development opportunities

Contributory pension scheme

Qualifications

• Strong knowledge of eLearning design and digital learning tools required.
• Ability to gain BPSS and SC clearance needed.
• Commercial Learning and Development experience desirable.

Responsibilities

• Design and maintain high-quality learning solutions.
• Work closely with SMEs and L&D teams to implement training.
• Evaluate and improve learning based on feedback.

Skills

eLearning design

LMS platforms

digital learning tools

communication

stakeholder management

organisational skills

user-centred design

DSAT experience

Tools

Articulate

Rise

Vyond

Defence Learning Environment

Job description

Overview

Serco - Armed Forces Recruitment Service (AFRS). FTC 24 months, Full Time. Hybrid Working - MOD Abbywood base but will require travel to Army HQ Andover and working from home 2-3 days a week. Up to £40,000 per annum + Corporate Benefits Package. At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty’s Government (HMG), broader society, and the candidates we source.

We are recruiting for a Learning & Development Designer to join our Armed Forces Recruitment Service (AFRS) contract. This is a diverse role where you will be responsible for designing, developing, and maintaining high-quality learning solutions for AFRS civilian and service personnel. This role creates engaging blended learning—eLearning, videos, guides, workshops, and systems training—while ensuring alignment with Defence Systems Approach to Training (DSAT), business needs, and external quality standards.

Key Responsibilities

• Design and creation of learning content across digital, face-to-face, and blended formats.
• Maintain the AFRS content library and ensure materials support capability growth.
• Work closely with SMEs, delivery leads and the L&D team to scope, design, and implement training.
• Use and maintain the Defence Learning Environment (DLE), SharePoint and e-portfolio systems.
• Ensure all learning meets DSAT methodology and external quality requirements.
• Evaluate and improve learning using data, feedback, and insights.
• Provide expert advice on learning design, user experience, and blended learning methods.
• Manage design projects within scope, time, and budget.

Skills & Experience

• Strong knowledge of eLearning design, LMS platforms, and digital learning tools (e.g., Articulate, Rise, Vyond, and DLE).
• Understanding of L&D models, blended learning, and user-centred design.
• Excellent communication, stakeholder management, and organisational skills.
• Ability to work creatively, manage priorities, and drive continuous improvement.
• Commercial L&D experience desirable.
• Experience of DSAT is desirable.
• The ability to gain BPSS and SC clearance is required; UK travel as needed.

Why Serco

We support essential public services. In AFRS, your work directly improves capability, readiness, and performance for service personnel and civilian staff. You’re not just designing learning - you’re strengthening national defence outcomes.

What We Offer

• A competitive salary and benefits package
• Comprehensive training and development opportunities
• A collaborative team environment with strong leadership
• The chance to make a real difference in the justice system
• Up to 6% contributory pension scheme

At Serco, we proudly welcome and actively support applications from veterans, military spouses, and reservists—valuing the unique skills, dedication, and experience they bring to our team.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.