Learner Engagement Coordinator

Realisetraining; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading training provider in Manchester is seeking a Learner Engagement Coordinator to enroll and support learners in adult skills training programs. You'll establish trusting relationships, ensure compliance with funding rules, and provide vital guidance throughout the training journey. Ideal candidates will have strong interpersonal skills, a full UK driving license, and experience in education or training. The role offers flexible working, extensive benefits, and a chance to make a positive impact on learners' lives.

Benefits

25 days holiday plus public holidays

Flexible working

Health Shield scheme

Enhanced maternity and paternity pay

Employee Assistance Programme

£1,000 employee referral bonus

Qualifications

• Must establish and maintain trusting relationships with learners.
• Experience in adult skills training and funding regulations is advantageous.
• Ability to manage learner information compliant with ILR requirements.

Responsibilities

• Enroll local learners into adult skills training programs.
• Liaise with recruitment teams for timely referrals and checks.
• Provide Information, Advice & Guidance on courses.

Skills

Interpersonal skills

Collaboration

Attention to detail

IT proficiency

Self-motivated

Education

Full UK Driving Licence

Job description

The Role

As a Learner Engagement Coordinator, you will play a pivotal role in enrolling learners, establishing relationships, and ensuring their active participation in our training provision. Join us in our mission to match the right learner with the right program and make a positive impact together.

Key Responsibilities

• Take accountability for enrolling local learners onto the adult skills training provision, mainly in Greater Manchester but also across the North West during busy periods.
• Liaise with our learner recruitment teams to ensure that referrals are dealt with in a timely manner, undertaking pre‑course eligibility checks and processing information prior to courses starting.
• Attend in‑person enrolment events at a range of venues including our Skills Hub, Jobcentre Plus sites, and community outreach venues.
• Determine eligibility and suitability of learners for our provision, including ensuring that they possess the correct ID, and accessing Prior Learning Records.
• Provide robust Information, Advice & Guidance, clearly communicating information on our courses, including dates, times, aims & objectives and required commitment.
• Build and nurture trusting relationships with learners, providing ongoing support and guidance to ensure their maximum participation and engagement in our training programmes.
• Enrol learners onto the Realise platform and assume responsibility for accurately entering learner information onto the Individualised Learner Record (ILR).
• Ensure funding & compliance rules are followed at all times.
• Take responsibility for processing and monitoring DBS checks on behalf of learners, undertaking other duties such as exam invigilators as required.

The Benefits

• 25 days holiday plus public and bank holidays
• Birthday and Christmas Eve off
• Flexible working
• Health Shield scheme
• Life insurance
• Enhanced maternity, paternity and adoption pay
• Sick pay
• Bereavement leave
• Employee Assistance Programme
• £1,000 employee referral bonus

About You

• Excellent interpersonal and communication skills to establish and maintain trusting relationships with learners, motivating and supporting them throughout their training journey.
• Strong collaboration skills to work alongside sales, Tutors and other stakeholders in ensuring the success of training provisions.
• Attention to detail and organisational abilities to manage learner information and ensure compliance with ILR requirements.
• Familiarity with the adult skills training landscape, funding regulations, and quality assurance frameworks is advantageous.
• Self‑motivated and proactive attitude, with the ability to work independently and as part of a team.
• Proficiency in IT systems and data management for accurate learner information entry.
• Full UK Driving Licence and own car to travel as part of the role.

What Happens Next?

• The Realise Recruitment team will be in touch, regardless of the outcome.
• Our interview process is tailored to each role and can be in‑person or held remotely.
• You can expect a one‑stage interview process for this position, which will comprise a one‑hour formal interview, likely on Teams, where we will ask you competency and behavioural questions.
• As an inclusive employer please do let us know if you require any reasonable adjustments.

About Us

Realise helps more than 18,000 learners every year to achieve their goals. We only specialise in the areas we have in depth expertise in: early years & education, health & social care, transport, business skills, and adult skills.

Our mission has always been clear, to deliver great training programmes. We promote the wellbeing of all our learners and our employees and are fully committed to safeguarding, safer recruitment and fulfilling our Prevent Duty obligations.

All successful applicants will undergo a DBS and online search check at the job offer stage. We request proof of qualifications and the Right to Work in the UK. Realise is committed to investing in the latest technology to support our learners and teams. As part of our quality assurance and training processes, we may occasionally record audio and visual content. By applying, you acknowledge and accept this as part of our working environment.