Lead Support Analyst, EMEA, IT

CLSA Global Markets Pte Ltd; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global financial services company is seeking a Support Analyst for the EMEA region. The role involves handling FIX connectivity requests, supporting trading operations, and performing FIX testing and certifications. Candidates should possess over 7 years of experience in FIX technology, excellent communication skills, and a strong understanding of the Cash Equity business. The position requires working in a high-pressure trading floor environment, with fluency in English being essential.

Qualifications

• Minimum of 7 years proficiency in FIX technology.
• Experience in FIX certification and FIX client onboarding.
• Fluent in both spoken and written English.

Responsibilities

• Handle FIX connectivity requests from clients and vendors.
• Support daily trading operations for various trading desks.
• Conduct FIX testing & certifications.
• Setup connectivity between external parties and firm.
• Work in shifts to support Asia/US and Europe markets.

Skills

Cameron FIX

Cash Equity business knowledge

Algo trading understanding

SWAP, Futures & Options knowledge

FIX protocol proficiency

Communication skills

Proficiency in ORACLE SQL

Proficiency in Unix

Experience with FIX automated tools

Education

Bachelor's degree or above in a related discipline

Tools

VeriFIX

Fidessa

Bloomberg

KIBANA

Grafana

SNOW

Job description

**Position Description**The Support Analyst, EMEA will be part of the Global FIX connectivity team responsible for handling FIX connectivity requests from clients, vendors, brokers and exchanges. The duties include daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk. The duties also include FIX testing & certifications of FIX client, FIX vendor, FIX broker, internal & external dark & lit pools & exchanges. The person should be able to understand & work with infra teams to setup connectivity between external parties with the firm and able to maintain FIX network relationship. This role will also be working in shifts to support Asia / US and Europe markets and working in close connection with the FIX team in CLSA Pune, Hong Kong and US.**Key Areas of Responsibilities*** Proven experience in Cameron FIX* Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment* Adequate knowledge in Algo trading* Adequate knowledge of SWAP, Future & Options business in a DMA & DSA FIX environment* 3-5 years of experience in a Broker / Dealer environment* Good knowledge of exchange rules of Asian markets (HK/CONNECT/JP/KR/SG/TW/AU/IN/ID)* Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like CONNECT, Korea, Taiwan and India* Good understanding of Order Management Systems like Fidessa, Flextrade etc* Good understanding of Front end systems like Bloomberg, ITG etc* Good exposure in FIX testing tools like VeriFIX* Good exposure in FIX monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc* Good exposure in change & incident management tools like SNOW* Must be self-starter and be able to work independently* Willing to undertake other Trade Support functions* Ready to work in Trading floor (high pressure environment)* FIX development skills (not mandatory but good to have)* Rollout FIX projects individually**Requirements*** Bachelors degree or above in a related discipline.* Minimum of 7 years proficiency in FIX technology with good experience in FIX certification and FIX client onboarding* Strong communications skills and the ability to interact with Vendors and Traders* Proficiency in FIX protocol (FIX versions 4.0, 4.1, 4.2 etc)* Knowledge in FIX engines like Cameron, Appia* Proficiency in ORACLE SQL (user level)* Proficiency in Unix (Shell scripting is a plus)* Experience using FIX automated tools to load orders and simulate executions.* Fluent in both spoken and written English.**Stay informed on CITIC CLSA Job Opportunities****job alert** to receive our latest job openings that meet your interest.