Lead Data Service Desk & Incident Recovery

RNLI; Poole; On-site; GBP 40,000 - 50,000; Full time

Job summary

A charitable organization focused on lifesaving is seeking a Lead Data Support Analyst to manage data services at their Support Centre in Poole. This on-site role requires leading a data service desk, overseeing monitoring and recovery, and collaborating with engineering and vendors. Ideal candidates will have experience in data service management, knowledge of platforms like Power BI and Databricks, and a strong understanding of incident management. This position offers a flexible working environment, a competitive pension, and generous leave benefits.

Benefits

Competitive pension scheme

Flexible working

26 days’ annual leave plus Bank Holidays

Life assurance

Health and dental cash plan

Qualifications

• Experience leading data or IT service desks, ideally with ITIL or similar frameworks.
• Hands-on knowledge of data platforms such as Power BI, Databricks, Azure Service Bus, SnapLogic, and API gateways.
• Ability to write clear documentation and communicate calmly under pressure.

Responsibilities

• Lead the L1/L2 Data Service Desk to meet or exceed agreed SLAs.
• Own and improve monitoring and recovery procedures for data services.
• Partner with Engineering and vendors to remove root causes.

Skills

Experience leading data or IT service desks

Strong understanding of incident, problem, and change management

Knowledge of data platforms like Power BI and Databricks

Ability to write clear documentation

Familiarity with scripting or automation tools

Tools

Power BI

Databricks

Azure Service Bus

SnapLogic

Gravitee

Job description

A charitable organization focused on lifesaving is seeking a Lead Data Support Analyst to manage data services at their Support Centre in Poole. This on-site role requires leading a data service desk, overseeing monitoring and recovery, and collaborating with engineering and vendors. Ideal candidates will have experience in data service management, knowledge of platforms like Power BI and Databricks, and a strong understanding of incident management. This position offers a flexible working environment, a competitive pension, and generous leave benefits.