Lead Customer Service Associate

Cassadyschiller; St Albans; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail company in St Albans is seeking a Lead Customer Service Associate to assist management and support store operations. The ideal candidate has at least one year of retail experience and strong leadership skills. Responsibilities include ensuring smooth operations, supporting sales growth, and providing leadership to the team. The position offers thorough training, the opportunity for advancement, and pay increases.

Benefits

Thorough training program

Opportunity for advancement

Annual review/evaluation

Employee referral bonus program

Qualifications

• At least one year of retail experience preferred.
• Strong people-oriented leadership skills essential.
• Valid driver's license required.

Responsibilities

• Assist with successful operations for Par Mar Stores.
• Provide leadership to store employees.
• Support sales and profit growth initiatives.

Skills

Leadership skills

Customer service

Retail experience

Education

High school diploma or equivalent

Job description

Reports to: Store Manager/Assistant Manager

As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You’ll also assist with local store marketing to help reach sales and profit goals while helping team members through performance and training initiatives.

Responsibilities

• Assist the Store Management Team with all facets of the successful operations for Par Mar Stores.
• Providing a high level of leadership to the store and the employees.
• Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.

Requirements

• We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!
• Strong people-oriented leadership skills
• Valid state driver’s license and an insured vehicle
• Prior knowledge of food handling, safety guidelines
• Ensure compliance with all company policies and procedures

Education and Experience

• High school diploma or equivalent preferred

Physical Requirements

• Ability to traverse all parts of the store quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 40 pounds at a time

Benefits

• Thorough training program
• Opportunity for advancement
• Pay increases
• Annual review/evaluation
• Employee referral bonus program