Lead Convenience Store Operations & Customer Service

Sainsbury's Supermarkets Ltd; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Customer and Trading Manager to ensure seamless store operations at their Marshalswick Local Store in St Albans. You will manage a team and be accountable for delivering exceptional customer service and meeting KPIs. The ideal candidate has a strong background in line management and operational leadership, ensuring that standards are maintained and that the team performs at its best. This position comes with competitive salary and a range of benefits.

Benefits

10% discount on shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Experience in a fast-paced operational environment.
• Proven ability to deliver KPIs and manage a team effectively.

Responsibilities

• Oversee daily store operations and ensure efficient running.
• Manage the performance and capability of staff, including scheduling.

Skills

Line management experience

Brilliant customer service

KPI delivery

Operational leadership

Employee relations management

Job description

A leading UK retailer is seeking a Customer and Trading Manager to ensure seamless store operations at their Marshalswick Local Store in St Albans. You will manage a team and be accountable for delivering exceptional customer service and meeting KPIs. The ideal candidate has a strong background in line management and operational leadership, ensuring that standards are maintained and that the team performs at its best. This position comes with competitive salary and a range of benefits.