L2 Production Support Lead - Trading Apps (Belfast)

TP ICAP Group; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global market infrastructure provider in Belfast is looking for a Production Support Team Lead. The ideal candidate will manage a Level 2 support team and address critical production issues. Strong technical expertise in Windows and Unix/Linux environments, along with scripting capabilities, is essential. This role offers the chance to lead transformation within a high-performing team. Competitive compensation and a hybrid work model are included.

Qualifications

• 5+ years of experience in a Level 2 support capacity.
• Hands-on role requiring strong technical expertise.
• Familiarity with supporting distributed applications.

Responsibilities

• Lead and manage Belfast-based resources within the global Production function.
• Oversee installation requests from QA and Development teams.
• Act as escalation point for first-line support.

Skills

Proven experience managing Level 2 Production Support teams

Expertise in Windows Server operating systems

Advanced Unix/Linux skills

Proficiency in SQL

Scripting skills in PowerShell, Bash, Perl

Understanding of ITIL-based support processes

Tools

Monitoring/Observability tools

Automation tooling

Job description

A global market infrastructure provider in Belfast is looking for a Production Support Team Lead. The ideal candidate will manage a Level 2 support team and address critical production issues. Strong technical expertise in Windows and Unix/Linux environments, along with scripting capabilities, is essential. This role offers the chance to lead transformation within a high-performing team. Competitive compensation and a hybrid work model are included.