Klarent Hospitality are recruiting for an Concierge

Klarent Hospitality Group; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality group in the United Kingdom is seeking a Concierge/Porter to assist guests with various requests and ensure an exceptional experience during their stay. The role involves handling luggage, delivering items to rooms, and providing high levels of customer service. Ideal candidates will have a positive attitude, work well in a team, and have a passion for delivering excellent guest experiences. This position offers numerous benefits, including incentives and opportunities for personal development.

Benefits

Meals provided whilst on shift

Discounted / Free use of leisure facilities

Free Car Parking

Cash incentives for referrals

Long service recognition bonuses

Opportunity for fully funded apprenticeships

Qualifications

• Ability to work morning, afternoon/evening and weekends.
• Deliver exceptional customer experiences all the time.

Responsibilities

• Assist Guests with luggage and other requests.
• Deliver guest mail and newspapers to rooms.
• Demonstrate a high level of customer service at all times.
• Enhance fire procedures and react in case of an emergency.

Skills

Passionate and willingness to learn

Good communication

Enjoys working as part of a team

Positive attitude

Excellent grooming standards

Ambitious and hard working

Job description

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
\
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening and weekends
• Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for an Concierge/ porter

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

• As concierge you will offer assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Assist Guests with luggage and other requests, as necessary
• Deliver guest mail, newspapers and express check out bills to rooms
• Demonstrate a high level of customer service at all times
• Collect room service/ breakfast cards
• Enhance fire procedures and able to react, in case of an emergency
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Demonstrate current knowledge of hotel products, service s, pricing and policies, as well as knowledge of the local area
• Assist and support other departments, as necessary