Keyholding and Response Manager

TMS Protection Ltd; Maidstone; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading security firm in Maidstone is seeking a Keyholding and Response Manager to lead operational teams and ensure high service standards. This role requires proven management experience in the security industry and a valid UK driving licence. Key responsibilities include team leadership, operational compliance, and managing client relationships. The position offers competitive benefits and opportunities for professional development in a growth-oriented environment.

Benefits

Competitive salary

Professional development opportunities

Engaged team environment

Qualifications

• Proven experience in a security management role with references.
• Valid UK manual driving licence with a clean record.
• Willingness for national and international travel as needed.

Responsibilities

• Lead and manage Keyholding and Control Room teams.
• Develop work schedules to meet demand fluctuations.
• Maintain operational compliance and ongoing team training.
• Coordinate travel responsibilities using company vehicles.
• Support national and international customer needs.

Skills

Leadership skills

Communication skills

Problem-solving

Adaptability

Job description

🔐 Keyholding and Response Manager | TMS Protection – Full Time 🔐

Are you an experienced security management professional passionate about leading teams to deliver outstanding service and protection? TMS Protection is seeking a Keyholding and Response Manager to join our team and play a critical role in delivering on TMS Protection's brand promises.

About TMS Protection:

At TMS, we pride ourselves on our values and invest in people who care deeply about safeguarding clients’ assets and reputations through proactive and innovative security solutions. Our values centre on trust, excellence, and a customer first mindset, which all team members are expected to champion.

Role Overview:

Reporting directly to senior management, you will lead both the Keyholding and Control Room teams, ensuring operational efficiency and exceptional client service standards across all hours of demand. As the keyholding sector peaks in evenings and weekends, flexible scheduling will be essential to manage your teams effectively and maintain a high level of responsiveness and reliability.

Location:

This role will be based at our Maidstone and Bethnal Green offices, with responsibilities requiring travel between sites and to client locations as necessary.

Key Responsibilities:

• Lead, motivate, and manage the Keyholding and Control Room teams, fostering a culture aligned with TMS’s values.
• Develop and implement work schedules to meet fluctuating demand, especially during evenings, weekends, and public holidays.
• Oversee operational compliance, incident management, and ongoing team training to ensure TMS’s proactive service promise is consistently met.
• Coordinate local travel responsibilities, utilising company vehicles to support daily operational duties safely and efficiently.
• Manage national and international customers, supporting business growth and client needs internationally.
• Maintain thorough documentation, reporting, and continuous improvement initiatives to enhance operational effectiveness and customer satisfaction.

Candidate Requirements:

• Proven and referenceable experience in a Keyholding and Response managerial role within the security industry. Applications without verifiable experience will not progress through screening.
• Valid full UK manual driving licence, with a clean driving record, to operate company vehicles safely.
• Willingness and ability to undertake national and international travel as business needs dictate.
• Exceptional leadership skills and the ability to inspire, train, and retain high-performing teams.
• Adaptability and commitment to working adhoc hours to suit the operational demands of the business.
• Strong communication skills and a proactive problem solving approach aligned with TMS’s customer centric ethos.

Why Join TMS Protection?

• Be part of a forward thinking company committed to excellence and innovation in security.
• Work with an engaged and motivated team that values honesty, trust, and proactive service.
• Access continuous professional development and opportunities for career advancement.
• Competitive salary and benefits package, reflecting the importance of your role.

Apply Today

If you are an experience manager in this sector and you are ready to lead with integrity to deliver on our brand promises of reliability and responsiveness, apply now via LinkedIn or forward your CV and cover letter to [e-mail].