Key Account Service Manager

Linde Material Handling; West Bromwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading machinery manufacturer in the UK is seeking a Key Account Service Manager to manage large customer accounts and ensure services meet both customer and commercial requirements. The ideal candidate will possess strong analytical and problem-solving skills and be proactive in identifying new business opportunities. This full-time role involves close collaboration with sales and support teams to achieve profitability and service targets.

Qualifications

• Well-developed analytical and problem-solving skills.
• Strong ability to prioritise work and meet deadlines.
• Energetic and pro-active team player.

Responsibilities

• Manage and develop large customer accounts.
• Ensure compliance with SHEQ procedures.
• Conduct account reviews and resolve customer queries.
• Manage P & L and report on profitability issues.
• Update CRM with customer contact and relevant information.

Skills

Analytical skills

Problem-solving skills

Prioritization

Team player

Microsoft Office (Excel, PowerPoint)

SAP knowledge

Tools

Service-related ERP

CRM systems

SAP Business Warehouse

Job description

Key Account Service Manager – Linde Material Handling

As a Key Account Service Manager you will build relationships with, manage and develop large customer accounts within the terms of each contract, ensuring that the customer’s required levels of service and Linde’s commercial requirements are both met. You will act as the primary escalation point for any service‑related issues that may arise and coordinate our response across the regions.

Working closely with your colleagues in Sales and across the wider business you will increase market share, maintain profitable growth and understand the customer needs for material handling products and solutions.

Responsibilities

• Ensuring that all relevant SHEQ procedures are followed (Safety, Health, Environment, Quality).
• Implement, develop and manage contract(s) to achieve agreed financial and service targets in line with the Service Level Agreement.
• Conduct account reviews with customers and Regions at agreed frequencies.
• Use and present KPIs as per the contract to demonstrate contract performance.
• Resolve any customer queries within a timely manner.
• Manage the customer P & L and report on any issues regarding the profitability of the account.
• Provide support on new business proposals, site surveys and tenders as may be required by the local KAM or ASM.
• Recognise and create new business opportunities across all business streams, raise awareness of aftersales products and services.
• Using KPI data and engineer/operator feedback – identify, communicate and propose corrective actions to assist the reduction of out‑of‑contract spend and/or improve efficiency.
• Update the CRM system with all customer contact, relevant information and all site visits.

Qualifications

• Well‑developed analytical and problem‑solving skills with the ability to produce high quality reports.
• Strong ability to prioritise work and meet tight deadlines whilst paying close attention to detail.
• Energetic, motivated and pro‑active team player.
• IT skills (Service‑related ERP, Microsoft Office, including Excel and PowerPoint).
• Basic SAP (ERP and CRM).
• SAP Business Warehouse.
• The ability to propose, negotiate and close aftersales business deals/contracts.
• Successful P & L responsibility for given area.

Career Information

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Business Development and Sales
• Industry: Machinery Manufacturing