Junior Software Implementation & Training Specialist

IRIS Software Group; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading software company in Leeds is seeking a Junior Software Implementation & Training Specialist to support schools in onboarding their software system. This entry-level role is ideal for someone enthusiastic about helping others and learning new technologies. Responsibilities include customer support, system configuration, and training sessions. Full training will be provided, and growth opportunities are available within the team.

Qualifications

• Enjoy helping people and explaining things in a clear, simple way.
• Can manage several tasks at once and stay organised.
• Feel comfortable speaking with a variety of people.

Responsibilities

• Support customers through the early stages of their onboarding.
• Help configure the Every system with guidance and training.
• Deliver simple online training sessions for school staff.

Skills

Problem-solving

Organisational skills

Communication

Customer service attitude

Technological confidence

Tools

Excel

Job description

Junior Software Implementation & Training Specialist

Leeds, England, United Kingdom

We’re looking for an enthusiastic, organised person to join our Professional Services team as an Implementation Consultant Associate. You don’t need previous experience in software implementation - just a positive attitude, a willingness to learn, and confidence working with people.

In this role, you’ll help schools and trusts get started with Every, one of the UK’s leading school operations platforms. You’ll learn how the software works, support customers through setup and onboarding, and help school staff feel confident using the system.

It’s a great opportunity for someone at the start of their career who enjoys problem‑solving, organising tasks, and explaining things clearly to others.

Every is a cloud‑based platform used by schools and multi‑academy trusts to manage essential day‑to‑day operations. It helps education teams stay compliant, organised, efficient, and safe.

Schools rely on Every for:

• Premises and compliance tasks (maintenance checks, health & safety)
• Workflow management (requests, approvals, reminders)
• Reporting and insights for school leaders

You’ll play a key part in helping customers understand and use these tools from day one.

Why This Role Matters

The onboarding experience shapes how schools feel about the software. When the setup goes smoothly:

• staff adopt the system faster
• important processes become easier
• schools stay compliant
• confidence in the software grows

Your support helps schools run safely and efficiently - and makes a real difference to their daily workload.

About the Team You’ll Join

You’ll join our Professional Services team in the Education Division - around 10 friendly and experienced colleagues who support each other every day. They’ll help you learn the products, build your skills, and grow your confidence as you take on more responsibility.

What You’ll Be Doing

You’ll develop skills in software onboarding, training, and project coordination. Day to day, you will:

• Support customers through the early stages of their onboarding
• Help configure the Every system with guidance and training
• Deliver simple online training sessions for school staff
• Keep projects organised, clear, and well communicated
• Work with business managers, senior leaders, and administrators in schools
• Answer questions and help customers get the most from the software
• Collaborate with internal teams to solve problems and improve processes
• Make sure projects are completed smoothly or handed over correctly

What We’re Looking For

You don’t need previous implementation experience. Training will be provided.

We’re looking for someone who brings the right attitude, behaviours, and potential.

You’ll be a great fit if you:

• Enjoy helping people and explaining things in a clear, simple way
• Are confident using technology and keen to learn new systems
• Can stay organised and manage several tasks at once
• Communicate clearly, professionally, and positively
• Feel comfortable speaking with a variety of people
• Are willing to learn, ask questions, and try new things
• Take pride in delivering good support and great service

Helpful, but not essential

• Experience using Excel (sorting, filtering, basic formulas)
• Any exposure to customer service, training, education, admin, or software
• Experience coordinating tasks or small projects
• If you don’t tick every box, that’s absolutely fine - we’re looking for potential and enthusiasm.

What You’ll Gain

• A supportive entry point into a career in software, education technology, or customer success
• Full training on the Every platform and wider IRIS tools
• Experience working with a range of schools and trusts
• Opportunities to progress into implementation, training, customer success, or specialist roles
• A team that values collaboration, learning, and shared success

Our Application Process

We like to keep things simple, transparent, and fair:

Send your CV and a few details. No long forms.

• A chat with our Talent team.
• Two short assessments:
  • CCAT (15-minute timed test).

Interview with our Professional Services team (MS Teams)

Meet members of our Professional Services team and discuss your experience, approach, and fit.

If you enjoy working with people, are comfortable with technology, and want to start a career helping schools use software that makes their working lives easier, we’d love to hear from you.

Seniority level

Entry level

Employment type

Full-time

Job function

Project Management, Customer Service, and Education

Industries

Software Development