ITIL Service Operations Analyst: Incident & Change Champion

Rackspace Hosting Inc; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading cloud services provider in the UK is looking for an ITIL Service Operations Analyst. In this role, you will manage incidents, service requests, and problems to ensure effective delivery of IT services. You should have ITIL certification and experience in Change Management and ServiceNow. This position requires strong problem-solving skills and an ability to work in a structured environment, focusing on delivering excellent service outcomes.

Qualifications

• ITIL certification or equivalent qualification required.
• Experience with managing incidents and service requests.
• Strong problem-solving skills and ability to maintain service quality.

Responsibilities

• Manage incidents, requests, problems, and changes effectively.
• Monitor service performance and triage tickets.
• Coordinate with technical teams for timely resolution.

Skills

ITIL Foundation / Practitioner

Change Management Experience

ServiceNow knowledge

Major Incident Management experience

Job description

A leading cloud services provider in the UK is looking for an ITIL Service Operations Analyst. In this role, you will manage incidents, service requests, and problems to ensure effective delivery of IT services. You should have ITIL certification and experience in Change Management and ServiceNow. This position requires strong problem-solving skills and an ability to work in a structured environment, focusing on delivering excellent service outcomes.