IT System Administrator

Grace Inspired Ministries; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A nonprofit organization is seeking an IT System Administrator to manage IT systems, provide technical support, and work collaboratively across campuses. The ideal candidate will have strong communication skills, experience with multiple operating systems, and a passion for IT. This is a full-time entry-level position located in Telford, UK, and requires a High School Diploma and CompTIA A+ certification.

Qualifications

• Experience with various operating systems including Windows and Linux.
• Knowledge of Microsoft 365 administration (SharePoint, Intune).
• Telephony support coordination with vendors.

Responsibilities

• Manage all aspects of IT systems across campuses.
• Provide tier 2 technical assistance to users.
• Spearhead network troubleshooting issues.

Skills

Technical assistance

Network troubleshooting

System administration

Customer service

Communication skills

Education

High School Diploma

CompTIA A+

Associate's Degree in technology or related field

Tools

Microsoft 365

Cisco Meraki

Job description

IT System Administrator – Grace Inspired Living

Join to apply for the IT System Administrator role at Grace Inspired Living

Description

Ready for a rewarding career where you can inspire others as well as provide IT support to our team? Consider joining our team as the IT System Administrator for Grace Inspired Living!

About Us

Guided by God’s love, Grace Inspired Living is dedicated to providing communities and services that enhance the lives of older adults in a supportive setting that values residents, employees, volunteers, and families.

Since 1962, the Lutheran Community at Telford in Telford, PA has provided exceptional services for seniors located in Bucks and Montgomery Counties. Telford offers a full continuum of care, from independent residential cottages and convenient apartment homes to comfortable personal care accommodations. Shepherd Way memory support neighborhood and a recently constructed Healthcare Pavilion give individuals access to the health care and support they need at all hours. The dedicated staff ensures that residents enjoy the best quality of life while maintaining the highest possible level of independence.

Founded in 1935, the Community at Rockhill in Sellersville, PA is a residential community for adults 65 and older located in Bucks County, Pennsylvania. As a Life Plan Community, Rockhill offers a continuum of care that includes Residential Living, Personal Care for adults who need assistance with daily activities, and Health Care for individuals in need of 24‑hour support.

Position Summary

The IT System Administrator works to manage all aspects of planning, configuring, deploying, supporting, and decommissioning in production systems and devices across the campuses. He/she will work to gain a positive rapport with the users in order to support their technology needs. Customers of IT are the staff of Grace Inspired Living.

Specific Duties and Responsibilities

• Provide tier 2 technical assistance to users.
• Assist in training and supporting any tier 1 staff.
• Spearhead network troubleshooting issues that arise.
• Provide desktop and network printer implementation and support.
• Provide ongoing system administration duties for facility‑specific applications such as PointClickCare, SARA, and Microsoft 365.
• Manage Windows Active Directory.
• Oversee the patching of various hardware and software components.
• Manage the configuration of all MDM solutions to keep devices secure by default.
• Work to enable the IT environment to leverage as much automation as possible.
• Help maintain security of all systems by applying best practices when planning, configuring, implementing, supporting, and educating users on systems.
• Spearhead the initial investigation of security‑related incidents and support tier 3 staff in timely resolution.
• Be a leader in encouraging compliance with all policies and procedures for the IT team and end users.
• Provide training for end‑user applications.
• Document issues and resolutions with clarity and detail.
• Assist with the planning and documentation of key technical processes.
• Function as a key technical stakeholder in the Change Advisory Board (CAB) process.

Position Requirements

• Proficient with multiple operating systems, including Windows, Linux, iOS, Android, and Chrome OS.
• Proficient knowledge of Microsoft 365 administration (SharePoint, Identity, Intune, etc.).
• Understanding of basic cloud computing principles within AWS.
• Basic understanding of core networking concepts such as DHCP, DNS, IP addressing, and VLANs.
• Proficient knowledge of the TCP/IP and OSI models.
• Experience with switch and wireless management using tools such as Cisco Meraki.
• Provide telephony support while coordinating with vendors for ongoing needs.
• Experience supporting IT in the healthcare industry.
• Understanding of HIPAA compliance rules and regulations.
• Detail‑oriented with strong critical‑thinking abilities.
• Strong communication skills and high aptitude for customer service.
• Ability to prioritize and manage time appropriately.
• A passion and desire to learn new IT concepts.
• Act honorably, honestly, and legally to protect infrastructure, provide competent service, and advance the profession.
• Ability to travel short distances via personal transportation between campuses.

Minimum Education

High School Diploma
CompTIA A+

Preferred Qualifications

Associate’s Degree in technology or related field or two years experience in the IT field
At least 2 years of Healthcare experience

Certifications

CompTIA A+, CompTIA Security+, CompTIA Network+

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Nonprofit Organizations

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.