IT Support Engineer - York | Growth & Impact

Castle Employment Agency Ltd; York and North Yorkshire; On-site; GBP 35,000 - 38,000; Full time

Job summary

A reputable employment agency in York is seeking an IT Support Engineer to enhance IT systems and provide 2nd and 3rd line support. The role involves collaborating with a team to resolve issues and improve user experiences. Ideal candidates will have strong communication skills, technical knowledge of Windows and Office 365, and a proactive approach. This position offers a salary of up to £38,000 and opportunities for career development in a supportive and innovative organization.

Benefits

Salary up to £38,000 depending on experience

Opportunities for career development

Qualifications

• Experience in IT support or infrastructure roles (2nd and 3rd line).
• Proactive, customer-focused approach with strong communication skills.
• Good technical knowledge across Windows, Office 365, networking, and end-user devices.

Responsibilities

• Provide high-quality 2nd and 3rd line support to users across the business.
• Identify and implement improvements to IT systems and processes.
• Manage incidents, problems, and changes using ITIL-based best practices.

Skills

2nd and 3rd line support experience

Customer-focused approach

Strong communication skills

Technical knowledge of Windows

Office 365 proficiency

Networking knowledge

End-user device management

Problem-solving ability

Attention to detail

Familiarity with IT service management tools

Job description

A reputable employment agency in York is seeking an IT Support Engineer to enhance IT systems and provide 2nd and 3rd line support. The role involves collaborating with a team to resolve issues and improve user experiences. Ideal candidates will have strong communication skills, technical knowledge of Windows and Office 365, and a proactive approach. This position offers a salary of up to £38,000 and opportunities for career development in a supportive and innovative organization.