IT Support Engineer: Path to Management & 2nd/3rd Line

Gophq; Chester; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established IT services company located on the outskirts of Chester is seeking an experienced IT Support Engineer to enhance their team as they expand. You will manage support incidents and engage in technical projects, with an opportunity for management progression. The ideal candidate should have around 5 years of relevant experience and be keen to advance in their career. The position offers a competitive salary of up to £35,000 and various employee benefits.

Benefits

Competitive Salary up to £35,000

Team pay day lunches

Birthday off

Employee health package

Company Pension scheme

Role development and progression

Qualifications

• Approximately 5 years of experience in an IT Support role.
• Demonstrated skills in support and incident management.
• Experience within an MSP environment is preferred.

Responsibilities

• Manage incidents and support requests to 2nd/3rd Line level.
• Setup Firewalls, Routers, and Switches.
• Assume key responsibility for onboarding new clients.
• Conduct regular System Checks & Audits.
• Provide customer support and solve technical issues.

Skills

IT Support experience

Hyper-V expertise

VoIP/Yeastar Hosted Phone Systems

Knowledge of Microsoft technologies

Strong communication skills

Job description

An established IT services company located on the outskirts of Chester is seeking an experienced IT Support Engineer to enhance their team as they expand. You will manage support incidents and engage in technical projects, with an opportunity for management progression. The ideal candidate should have around 5 years of relevant experience and be keen to advance in their career. The position offers a competitive salary of up to £35,000 and various employee benefits.