IT Support Engineer — Global Team, Growth & Training

Mmr Research; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent research firm in Oxford is looking for an IT Support Engineer to deliver tech support for both remote and on-site teams. You'll diagnose hardware and software issues, manage inventory, and create knowledge base articles. A BS in Computer Science or equivalent experience is required alongside at least one year in tech support. The role promises a lively work atmosphere with generous holidays and training opportunities, backed by a commitment to employee wellbeing.

Benefits

Competitive salary

Generous holiday allowances

Market-leading training opportunities

Qualifications

• Minimum 1 year of hands-on experience in technology support.
• Experience in supporting remote users and maintaining enterprise-level RMM.
• Familiar with project management methodologies like Agile or ITIL.

Responsibilities

• Provide tech support to on-site and remote teams.
• Diagnose and resolve hardware, software and networking problems.
• Maintain accurate inventory of all devices.

Skills

Tech support experience

Mobile Device Management applications (Jamf & Intune)

Windows OS experience

Self-management skills

Clear communication

Education

BS in Computer Science or similar

Tools

Manage Engine Endpoint Central

Bash scripting

PowerShell scripting

Job description

A prominent research firm in Oxford is looking for an IT Support Engineer to deliver tech support for both remote and on-site teams. You'll diagnose hardware and software issues, manage inventory, and create knowledge base articles. A BS in Computer Science or equivalent experience is required alongside at least one year in tech support. The role promises a lively work atmosphere with generous holidays and training opportunities, backed by a commitment to employee wellbeing.