IT Support Engineer

Northern Ireland Water Limited; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Belfast is hiring an IT Support Engineer for their internal technology team. The position involves providing 2nd line support, troubleshooting, and managing user accounts. Ideal candidates will have strong knowledge of Microsoft 365 and Active Directory, as well as excellent problem-solving skills. This hybrid role offers a competitive salary and professional development opportunities.

Benefits

Hybrid working (3 days office, 2 days home)

Flexible working hours

Professional development opportunities

Competitive salary depending on experience

Qualifications

• Previous experience in a 2nd line or desktop support role.
• Strong knowledge of Microsoft 365, Windows OS, and Active Directory.
• Good understanding of networking fundamentals (TCP/IP, routers, switches).
• Experience supporting servers, virtualisation, or backup tools is a bonus.

Responsibilities

• Providing 2nd line support to end users across desktop, server, and network systems.
• Troubleshooting hardware and software issues, escalating where necessary.
• Managing user accounts and permissions within Active Directory and Microsoft 365.
• Supporting hardware builds, imaging, patching, and updates.
• Maintaining asset registers and ensuring high levels of system uptime.
• Contributing to IT improvement projects and process automation.
• Occasionally travelling to UK and Ireland sites for installations or fixes.

Skills

2nd line support experience

Microsoft 365 knowledge

Windows OS knowledge

Active Directory skills

Networking fundamentals

Communication skills

Problem-solving skills

Driving licence

Job description

IT Support Engineer - Belfast (Hybrid)

We're working with a long-established organisation in the FMCG sector that's looking to hire a 2nd Line IT Support Engineer to join their internal technology team in Belfast. This is a great opportunity for someone who enjoys being hands‑on with end‑user support, improving IT processes, and working across a broad range of technologies including Microsoft 365, Active Directory, Windows Server, and networking. You'll join a friendly, established IT team that supports users across multiple sites in the UK and Ireland. The environment is modern, fast‑paced, and collaborative – ideal for someone who wants to develop both technically and professionally.

What You'll Be Doing

• Providing 2nd line support to end users across desktop, server, and network systems.
• Troubleshooting hardware and software issues, escalating where necessary.
• Managing user accounts and permissions within Active Directory and Microsoft 365.
• Supporting hardware builds, imaging, patching, and updates.
• Maintaining asset registers and ensuring high levels of system uptime.
• Contributing to IT improvement projects and process automation.
• Occasionally travelling to UK and Ireland sites for installations or fixes.

What We're Looking For

• Previous experience in a 2nd line or desktop support role.
• Strong knowledge of Microsoft 365, Windows OS, and Active Directory.
• Good understanding of networking fundamentals (TCP/IP, routers, switches).
• Experience supporting servers, virtualisation, or backup tools is a bonus.
• Excellent communication and problem-solving skills.
• Full UK driving licence.

The Offer

• Hybrid working (3 days office, 2 days home).
• 36.25‑hour working week with flexible start/finish times.
• Excellent scope for professional development and upskilling.
• Competitive Salary Depending on Experience

To speak in absolute confidence about this opportunity please send an up‑to‑date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group on 02896935515 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.