IT Support Analyst - Manchester | Grow Your IT Career

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organization in IT support is seeking an IT Support Analyst for their Manchester office. The role involves supporting up to 1100 users and providing comprehensive IT assistance. Candidates should have a strong proficiency in Windows 11 and basic networking. The position also offers career development opportunities and a supportive workplace culture, recognized as one of the Best Places to Work in 2024 and 2025.

Benefits

Career Development

Private medical cover

Pension matching

Enhanced parental leave

Qualifications

• Solid experience with MS Office required.
• Experience in IT Support environments is beneficial.
• Strong problem-solving mindset and a collaborative approach.

Responsibilities

• Provide support for up to 1100 users.
• Triage incoming calls and emails for rapid ticket resolution.
• Assist in troubleshooting IT issues alongside senior team members.
• Provide deskside and remote support.

Skills

Windows 11 expertise

Basic networking knowledge (TCP/IP, DNS, DHCP)

Strong IT skills

Excellent communication skills

Education

Knowledge of ITIL environments

Tools

MS Office

Ticketing systems

Job description

A leading organization in IT support is seeking an IT Support Analyst for their Manchester office. The role involves supporting up to 1100 users and providing comprehensive IT assistance. Candidates should have a strong proficiency in Windows 11 and basic networking. The position also offers career development opportunities and a supportive workplace culture, recognized as one of the Best Places to Work in 2024 and 2025.