IT Support Administrator

Lenham Storage Ltd; Lenham, Maidstone, Sittingbourne, Andover; On-site; GBP 80,000 - 100,000; Full time

Job summary

A logistics and storage company in the United Kingdom is seeking a Customer Service Assistant – IT Support Administrator. This role involves providing day-to-day support for Service Desk tickets, troubleshooting hardware and software issues, and ensuring operational consistency. Candidates should have a minimum of three years' experience in a similar position. This full-time position offers immediate start, competitive pay, and additional benefits including a company vehicle and contributory pension.

Benefits

Company vehicle

Contributory pension

Free onsite parking

Extra holiday days

Refer a Friend scheme

Qualifications

• Minimum three years of experience in a similar position.
• Ability to troubleshoot hardware and software issues.
• Expertise in IT Infrastructure for both on-premises and Cloud.

Responsibilities

• Provide day-to-day support for 1st, 2nd, and 3rd line Service Desk tickets.
• Diagnose and resolve hardware and software issues.
• Document incidents and resolutions accurately.

Skills

Attention to detail

Time management

Strong troubleshooting

Root cause analysis

Ability to work independently

Tools

Windows Servers

Linux

Networking

Active Directory

Microsoft Office 365

VMware

Microsoft Intune

SharePoint

Microsoft Teams

Job description

Customer Service Assistant – IT Support Administrator (Night Shift – Sittingbourne)

We are looking for an enthusiastic IT Support Administrator that can provide day‑to‑day support for 1st, 2nd and 3rd line Service Desk tickets. This will involve troubleshooting hardware, software and application issues using a ticketing system, enabling our workforce of 750 employees across multiple sites to pick, store and distribute to our customers. You will also facilitate calls and engage at all levels to ensure operational consistency across all shifts. Some occasional weekend or out of hours duties may be scheduled in advance to support work‑life balance.

Benefits

• Employed direct by the Company.
• Full‑time permanent position after probation period.
• Immediate start.
• Company vehicle.
• Extra 1 day’s holiday per year after 5 years’ service, up to a maximum of 5 extra days.
• Very competitive pay rates.
• Contributory pension.
• Refer a Friend scheme of £500 (unlimited referrals).
• PAYE earnings meet all income criteria for mortgages and loans.
• Free onsite parking.

Required

• A minimum three year’s experience in a similar position.
• Provide day‑to‑day support for 1st, 2nd and 3rd line Service Desk tickets.
• Ensuring accurate and timely resolution of incidents and service requests, in line with SLA’s and KPIs.
• Diagnose and resolve hardware, software issues.
• Install, configure and maintain desktop, laptops and mobile devices.
• Document incidents and resolutions clearly and accurately.
• Windows Servers, Linux, Networking, DNS, DHCP, Active Directory, Microsoft Office 365, Entra, VMware, vSphere, Microsoft Intune, Conditional Access, SharePoint, Teams, Power BI, Autopilot, Exchange & Voip.
• Microsoft modern Workplace and Cloud Technologies.
• Demonstrate a strong understanding of IT Infrastructure, both on‑premises and Cloud.
• Backup and Disaster Recovery.
• Out of hours support.
• Provide holiday cover for the Group IT Manager.

Additional Responsibilities

• CCTV Setup and configuration.
• Paxton Setup and configuration.
• Manage and implement various IT Systems.
• Ensure that IT equipment is kept up to date, secure, and meets regulatory requirements.
• Support the Group IT Manager with IT projects as required.

Skills

• Attention to detail and commitment to quality and high standards.
• Excellent time management and planning abilities.
• Ability to work independently.
• Strong troubleshooting and root cause analysis abilities.
• Maintain accurate records of support activities.
• Able to drive to other sites – car will be provided.