IT Service Desk Associate — First-Line Support

FMCG Association Australia; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Job summary

A reputable technology company in Liverpool seeks a Customer Service Representative to provide exceptional support to customers. The role involves managing customer queries, optimizing service operations, and ensuring high levels of satisfaction. Ideal candidates will have a background in customer service, strong communication skills, and the ability to thrive in a busy environment. Join a dynamic team dedicated to innovation and client success.

Qualifications

• Previous experience in a customer service role and customer service tools.
• Experience supporting IT/software systems.
• Working knowledge of Microsoft Excel and Outlook.

Responsibilities

• Providing telephone and ticketing 1st level customer support.
• Assessing impact and urgency of tickets.
• Ensuring timely resolution of customer issues.
• Supporting improvement of team processes.
• Acting as a central point of contact for customers.

Skills

Exceptional customer service

Excellent communication skills

Positive growth mindset

Team player

Understanding of IT Service Management

Ability to work under pressure

Tools

Microsoft Office Suite

Job description

A reputable technology company in Liverpool seeks a Customer Service Representative to provide exceptional support to customers. The role involves managing customer queries, optimizing service operations, and ensuring high levels of satisfaction. Ideal candidates will have a background in customer service, strong communication skills, and the ability to thrive in a busy environment. Join a dynamic team dedicated to innovation and client success.