IT Service Desk Analyst - Hybrid Work & Growth

Carpenters Group; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A UK-based legal and insurance services company is seeking a Service Desk Analyst to provide first line support for IT related queries and incidents. You will troubleshoot and resolve issues, ensuring minimal disruption to services. Ideal candidates will have experience in IT support and strong diagnostic skills. This position offers a hybrid working model and various benefits including holiday pay and training opportunities.

Benefits

Minimum 25 days’ holiday plus bank holidays

Hybrid working model

Training and development opportunities

Life Assurance Scheme (4 x salary)

Pension scheme

Qualifications

• Previous experience in a service desk or IT support role.
• Good understanding of networking principles.
• Excellent diagnostic and troubleshooting skills.

Responsibilities

• Provide first line support via phone, email and service management tools.
• Log, prioritise, and track all incidents and service requests.
• Troubleshoot and resolve hardware, software, and connectivity issues.

Skills

Customer service

Diagnostic skills

Problem solving

Interpersonal skills

Attention to detail

Education

CompTia or MCP qualifications

Tools

IT Service Management tools

Microsoft server environments

Microsoft desktop environments

Job description

A UK-based legal and insurance services company is seeking a Service Desk Analyst to provide first line support for IT related queries and incidents. You will troubleshoot and resolve issues, ensuring minimal disruption to services. Ideal candidates will have experience in IT support and strong diagnostic skills. This position offers a hybrid working model and various benefits including holiday pay and training opportunities.