IT & Facilities Support Assistant

W M Donald Ltd; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading civil engineering contractor in Aberdeen is seeking an IT & Facilities Support Assistant to join their team. This full-time role involves providing first-line IT support, managing IT systems, coordinating maintenance activities, and ensuring compliance with health and safety standards. Ideal candidates should possess strong IT skills and previous experience in facilities management. The company offers a competitive salary and opportunities for professional development within a respected organization.

Benefits

Competitive salary and benefits

Opportunities for professional development and training

Qualifications

• Strong understanding and skills in IT and administration.
• Excellent interpersonal skills for effective communication.
• Knowledge of health and safety regulations.
• Self-management skills to meet deadlines.
• Experience in facilities or contractor management.
• Prior experience in IT support or facilities management.
• Familiarity with ISO standards.

Responsibilities

• Provide first-line IT support to office and site teams.
• Assist in managing and developing company IT systems.
• Liaise with third-party IT providers for compliance.
• Generate and analyze reports using Excel and NAV data.
• Support purchase and setup of new IT equipment.
• Coordinate repairs, maintenance, and inspections.
• Obtain quotations for maintenance and project works.

Skills

Strong IT and administrative skills

Excellent communication and interpersonal skills

Good understanding of health & safety awareness

Ability to manage tasks independently and work to deadlines

Technical knowledge of facilities or contractor management

Previous experience in facilities management or IT support

Understanding of ISO 9001, 14001 & 45001 standards

Tools

Excel

NAV software

Job description

We are seeking a proactive IT & Facilities Support Assistant to join our team based in our Netherley office.

Job Vacancy: IT & Facilities Support Assistant

Employment Type: Full-Time
Reporting to: IT & Facilities Manager

About Us

W M Donald Ltd is a leading civil engineering contractor with a strong reputation for quality, safety, and innovation. We are seeking a proactive IT & Facilities Support Assistant to join our Aberdeen team. This role is ideal for someone with strong IT and organisational skills who enjoys a varied workload, supporting both our digital systems and our facilities operations.

About the Role

You’ll play a key role in ensuring the smooth running of our IT systems and the maintenance of our office and workshop facilities. Working closely with the Facilities, IT & Roadworks Permit Manager, you’ll provide 1st-line IT support, help manage supplier relationships, and coordinate maintenance activities across our sites.

Key Responsibilities

• Provide first-line IT support to office and site teams.
• Assist in managing and developing company IT systems, including NAV and the WMD Reflow App.
• Liaise with third-party IT providers and monitor compliance with licences and service agreements.
• Generate and analyse reports using Excel and NAV data.
• Support the purchase and setup of new IT equipment.
• Coordinate repairs, maintenance, and inspections for company buildings and facilities.
• Obtain quotations for maintenance and project works.
• Promote best practices in health, safety, quality, and environmental standards across your area of responsibility.

Qualifications

• Strong IT and administrative skills.
• Excellent communication and interpersonal skills.
• Good understanding of health & safety awareness.
• Ability to manage tasks independently and work to deadlines.
• Technical knowledge of facilities or contractor management.
• Previous experience in facilities management or IT support.
• Understanding of ISO 9001, 14001 & 45001 standards.

Why Join Us?

• Competitive salary and benefits.
• Opportunities for professional development and training.
• Work with a respected civil engineering contractor with a strong reputation for quality and safety.

How to apply

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Why choose a career at W M Donald?

Since 1977, W M Donald has grown to be the leading civil engineering and construction company in the North-East and beyond. We're not just offering jobs – we're offering exciting opportunities for growth and development in a thriving and innovative company.

If you're ready to take your career to the next level and be a part of a dynamic team, then you've come to the right place. Watch the video to see what a career at W M Donald can look like and follow the link below to learn more about the benefits that come with the role.