IT Analyst – Productivity Apps (ServiceNow & Microsoft)

Mott MacDonald; Newcastle upon Tyne; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global engineering consultancy is seeking an IT Analyst for Productivity Applications in Newcastle, UK. The role involves advanced troubleshooting of Microsoft applications and integration support, ensuring operational resilience. Responsibilities include resolving complex issues, managing service continuity, and collaborating with various teams. Ideal candidates will have a relevant degree, expertise in ServiceNow, and strong analytical and communication skills. The position offers a hybrid working policy and extensive employee benefits.

Benefits

Private medical insurance

Health cash plan

Generous holiday entitlement

Enhanced family leave policies

Qualifications

• Experience supporting Microsoft applications.
• Ability to communicate under pressure.
• Proven problem-solving skills.

Responsibilities

• Provide expert-level support for complex technical issues.
• Act as the primary escalation point for Microsoft applications.
• Collaborate with teams for service improvements.

Skills

Troubleshooting Microsoft applications

ServiceNow platform expertise

Analytical thinking

Communication skills

Experience in IT Service Environment

Attention to detail

Education

Relevant degree or certification in Microsoft Office 365

ITIL V4 Foundation

Tools

Microsoft 365

ServiceNow

PowerShell

SharePoint Online

MS Teams

Job description

A global engineering consultancy is seeking an IT Analyst for Productivity Applications in Newcastle, UK. The role involves advanced troubleshooting of Microsoft applications and integration support, ensuring operational resilience. Responsibilities include resolving complex issues, managing service continuity, and collaborating with various teams. Ideal candidates will have a relevant degree, expertise in ServiceNow, and strong analytical and communication skills. The position offers a hybrid working policy and extensive employee benefits.