ISPA Team Administrator

HIOW Healthcare; Winchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare organization in Winchester seeks an Administration team member for the Integrated Single Point of Access (ISPA) role. The ideal candidate will provide excellent support to patients and nurses, managing referrals professionally. Experience in administration is preferred, but full training is available. We value great communication skills and the ability to work both independently and as part of a team. This role is limited to current employees of specific NHS trusts.

Qualifications

• Previous experience in an administration role is preferred but not essential.
• Knowledge of community health and social care is a plus.
• Full training will be provided.

Responsibilities

• Provide excellent patient care and support via telephone and email.
• Work collaboratively with community nurses and occupational therapists.
• Adapt to ensure quality care is maintained.

Skills

Excellent telephone manner

Great communication skills

Team player

Ability to work independently

Flexibility and adaptability

Job description

Are you someone who thrives on helping and supporting people...If so we have the job for you! An exciting job opportunity has arisen in our Administration department for the Integrated Single Point of Access (ISPA) We work in conjunction with community nurses and occupational therapists who deliver patient care to Winchester, Andover, Alton and Basingstoke districts. Known as the Mid & North Hampshire patch.

We are searching for someone who is patient focused, striving to give every patient who they interact with in the service to the right care. Providing excellent telephone manner to both Patients and Nurses and the ability to address and answer email referrals professionally.

This is the perfect post for anyone who has previous experience within an administration role or knowledge of community health and social care. However, it is not essential as full training is provided. We are looking for someone who is a great team player but can also work independently, with great communication skills and the ability to be flexible, adapt and prioritise to ensure quality care is fully focused on.

Only open to current employees of Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT.