Investor Relations Manager (Maternity Cover)

Wearehomesforstudents; Harrogate; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading property management company is looking for an Investor Relations Manager to enhance communication with over 1,000 investors. The role involves managing contracts, organizing events, and collaborating across departments. Ideal candidates have experience in PBSA or leasehold management, strong communication skills, and a proactive approach. Benefits include generous holidays, retail discounts, and opportunities for professional development. Join us and make a difference in our investor community.

Benefits

Generous holiday package

Exclusive retail discounts

Birthday off

Car leasing scheme

Cycle-to-work scheme

Charity days

Life insurance

Qualification opportunity

Qualifications

• Experience in managing relationships with investors.
• Ability to monitor contracts and handle complaints.
• Knowledge of leasehold specialization and legal documentation.

Responsibilities

• Act as the liaison between Homes for Students and Investors.
• Maintain the USL Investor Hub with accurate information.
• Organize Investor events like AGMs.
• Manage Investor contract terms and renewals.

Skills

Experience in PBSA/BTR/Leasehold Management

Excellent communication skills

Strong organisation and multitasking capabilities

Confidence in working with data

Comfortable collaborating across teams

Confident in communicating with Investors

Job description

Purpose of the role

The Investor Relations Manager is a highly organised and proactive individual. This role plays a key part in managing relationships with our community of over 1,000 fractional Investors, who vary widely in background, understanding, engagement level, and communication needs. The IRM acts as the central point of contact for Investors and, ensuring a high standard of service while managing contracts, sales, complaints, communications, and performance reporting. The role also involves internal collaboration across departments and offers the opportunity to develop leasehold specialisation and legal knowledge.

Key Responsibilities

• Act as the main liaison between Homes for Students and all Investors, delivering clear and consistent communication.
• Maintain, update, and regularly review the USL Investor Hub to ensure the platform provides accurate information for Investors.
• Monitor the Investor Inbox, tracking queries and complaints, escalating when needed, and ensuring timely and effective resolutions.
• Organise and support Investor events such as Annual General Meetings (AGMs) and Informal Committee meetings.
• Take an active involvement in Investor contract management -
  • Liaise with the cntracts manager on variations to cntract terms.
  • Mnitor contract renewal dates.
  • Assist with the cordination of contract re-tenders.

• Complete LPE1 forms and assist with the sale of leasehold apartments, including dealing with sales enquiries from solicitors.
• Work with the internal legal director and solicitors as required, ensuring proper documentation and up-to-date legal templates are maintained (eg Section 20 requirements for qualifying works.)
• Work closely with the Portfolio Manager and Finance Manager to gather, interpret, and present operational and financial performance data for Investor reporting.
• Collaborate effectively with internal teams such as Finance, Procurement, Marketing and Operations, keeping well-informed to respond confidently to Investor queries and also keep internal stakeholders well-informed of any fractional issues that may affect their team.
• Lead the creation of and relationship management of informal committees and Investor groups.
• Assist with tenders for new fractional properties.
• Take on tasks and projects as delegated by the Portfolio Manager or Senior Leadership Team.
• Identify areas of improvement for Investor Relations and help implement processes and systems.

Key Skills & Experience

• Experience in PBSA/BTR/Leasehold Management is essential.
• Excellent communication skills, both written and verbal.
• Strong organisation and multitasking capabilities.
• Confidence in working with data and preparing reports.
• Comfortable collaborating across teams and departments.
• Confident in communicating with Investors via phone, face to face and email.

What's on offer

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Car leasing scheme to make your commute comfortable and convenient.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.
• Life insurance for added peace of mind.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students

At Homes for Students, we embrace diversity and equal opportunities. As a proud member of Inclusive Employers, we believe in fostering an inclusive environment where employees from all backgrounds and communities can thrive. We welcome applications from everyone, and we are more than happy to discuss any reasonable adjustments you may require.

If you believe this role aligns with your aspirations, we eagerly await your application. Join us and embark on an exciting journey with Homes for Students.