Integration Support Manager

Loopme; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading advertising technology company in London is seeking an Integration Support Manager to enhance their global Marketplace team. The ideal candidate will manage publisher portfolios, ensure seamless tech integrations, and provide exceptional client service. Experience in technical support from an AdTech company and proficiency in data management tools is essential. This role offers a hybrid work model with competitive benefits including bonus, annual leave, and comprehensive training for career development.

Benefits

Bonus

Hybrid working

25 days annual leave

Work-from-anywhere month

CPF employer contributions

Training and career development

Qualifications

• Prior experience in a Technical support role from an AdTech company.
• Proficiency in SDK integration support.
• Strong understanding of programmatic advertising.

Responsibilities

• Manage assigned Publisher portfolios and client service.
• Lead tech-related communication during integration processes.
• Troubleshoot issues related to 3rd party providers.

Skills

Technical support experience

Data analytical skills

Client service excellence

Communication skills

Tools

MySQL

MS-SQL

Job description

London, England, United Kingdom | | Full-time

***LoopMe is one of Campaign's Best Places to Work 2023 & 2024!***

Our vision is to change advertising for the better, by building technology that will redefine brand advertising. LoopMe powers programmatic advertising, improves media delivery, develops bespoke audience curation and effective real-time measurement through our outcomes platform. By putting consumers at the heart of every campaign, the world’s leading brands, agencies, media publishers and programmatic platforms rely on us to reach their goals effectively and more efficiently.

LoopMe's recent acquisition of Chartboost, a leading mobile app monetisation platform, expands our reach in the gaming and mobile app markets. This strengthens our ability to drive measurable outcomes for brands and deliver more effective advertising.

What we need

As the Integration Support Manager, you will be a pivotal player in our rapidly growing global Marketplace team. Based in our London HQ, you will work closely with our Business Development leads and Account Management Leads in London. You’ll own key processes, tooling and insights that help our commercial teams perform at their best, while ensuring advertisers and publishers have a seamless experience working with LoopMe.

As our Integration Support Manager, you will be…

• Managing assigned Publisher portfolios and providing excellent client service
• Leading all tech-related communication during the integration process on all key client accounts
• Leading publisher integrations through SDK, oRTB, Vast and web tag
• Proactively handling challenges by liaising with and troubleshooting issues related to 3rd party providers, ensuring smooth operations and minimising disruptions
• Working cross-functionally with Product, Supply and Data Science teams to improve processes
• Liaising with key internal stakeholders and external clients

You’ll have

• Prior experience in Technical support and integrations from an AdTech company,
• You are great with data and have experience with MySQL, MS-SQL, or equivalent.
• Proficiency in apps/SDK integration support; you’ll play a pivotal role in seamless integrations and technical excellence
• A strong understanding and knowledge of programmatic advertising with previous exposure to campaign trafficking and pixel implementation
• Results-driven with strong analytical skill

What we can offer

• Bonus
• Hybrid working; meaning you’ll split your week between the office and home
• 25 days annual leave, plus the Public Holidays
• 1 month work-from-anywhere
• CPF employer contributions
• LoopMe Gives Back Day
• We’ll set you up for success, providing training and career development