Integrated Single Point of Access Administrator

HIOW Healthcare; Eastleigh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Eastleigh is seeking a motivated administrator to join their Integrated Single Point of Access (ISPA) team. The role involves handling calls and emails from various healthcare sources while providing administrative support to healthcare teams. Candidates must possess excellent communication and IT skills, and the ability to maintain composure under pressure. The position offers flexible working hours and is ideal for individuals looking to contribute to a vital healthcare service.

Benefits

Free on-site parking

Enhanced pay for weekends and bank holidays

Qualifications

• Proven ability to work calmly and effectively under pressure.
• Experience in team collaboration and individual work.
• Ability to prioritize work to meet deadlines.

Responsibilities

• Handle calls and messages from patients and professionals.
• Process email referrals and messages.
• Provide administrative support to Integrated Community Teams.

Skills

Attention to detail

Excellent communication skills

Good IT skills

Job description

Overview

We are seeking an enthusiastic and motivated administrator to join our busy Integrated Single Point of Access (ISPA). The team provides a vital service that includes taking calls from patients, carers, GPs, hospitals, the Ambulance Service, and other healthcare agencies and professionals, and processing email referrals and messages received by the team. You'll need to work calmly and effectively under pressure and have good attention to detail. Excellent communication skills are a must. ISPA work entails using a variety of software packages so good IT skills are also vital to this position. The team also provides administrative support to the Integrated Community Teams (ICTs), which consist of nurses, healthcare support workers, therapists, and the Frailty Support Service. You work well in a team and individually with the ability to prioritise your work to meet deadlines.

Working hours

Whether full or part time, we offer working hours between 8:00am and 6:00pm across seven days, enhancements are paid for weekend and bank holiday working.

Location and eligibility

The office is situated within walking distance of the main bus station and train station and there is free on-site parking. Only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, Isle of Wight NHS FT or Hampshire Hospitals FT.