Insurance Bookings Coordinator – (Automotive)

Go Smart Repair Ltd.; Liverpool; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading automotive repair services provider is seeking an Office Team Member in Liverpool. Responsibilities include entering vehicle SMART repair bookings, liaising with customers and technicians, and handling communications. Candidates should have Microsoft Office experience, attention to detail, and good geographical knowledge of the UK. This position offers a salary of £25,000, working from Monday to Friday, 08:00 to 17:00.

Qualifications

• Experience with Microsoft Office is essential.
• Strong attention to detail needed for accurate bookings.
• Good geographical knowledge of the UK required.

Responsibilities

• Enter vehicle SMART repair bookings into the internal system.
• Liaise with customers and technicians via phone.
• Update the system with repair confirmations.
• Handle incoming calls, emails, and messages.
• Make outgoing calls to schedule appointments.

Skills

Microsoft Office experience

Attention to detail

Good geographical knowledge of the UK

Job description

We are the UKs largest Independent supplier of SMART Automotive Repair Services.Go Smart Repair is a sister company to Automotive Repair Systems, which is one of the largest independent Mobile SMART Repair companies in the UK with around 190 technicians.With customers based far and wide across the UK, our ever-growing business needs dependable people to join our successful office team at our Head Office in Liverpool.

Details

• Monday – Friday
• 08:00 – 17:00
• £25,000
• Liverpool L3

Duties

• Entering our Retail Insurance Customers' Vehicle SMART repair bookings on our internal IT Computer System (Big Change). Full hands on training will provided.
• Liaising with our customers on the telephoneand our SMARTRepair Technicians on the telephone.
• Updating the system when repairs have been confirmed with our retail customers and synchronising with our technicians' online diaries.
• Dealing with incoming calls, email enquiries and Whats App messages all day.
• Making outgoing calls to customers and technicians to arrange appointments.

Experience

Microsoft Office experience is essential, also attention to detail. Good geographical knowledge of the UK - particularly, North-West, Midlands, South-East, South Coast.