Insights Manager

The Boots Company PLC; Nottingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading UK retail brand is seeking an Insights Manager to join their Beauty Insights team in Nottingham. The role involves leading research projects to support commercial strategies and ensure customer understanding is central to decision-making. Candidates should have over 5 years of experience in research, strong project management skills, and the ability to communicate insights effectively. The company offers a supportive environment with opportunities for professional growth.

Benefits

Retirement savings plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• At least 5 years of Research/Insights Manager experience.
• End to End Research management experience.
• Knowledge of market and customer trends.
• Experience in synthesising multiple data sources.
• Excellent project management skills.

Responsibilities

• Lead research projects for commercial marketing teams.
• Communicate customer insights to shape business strategy.
• Utilise insights tools and coordinate research with external agencies.
• Add value through comprehensive insight provision.

Skills

Qualitative research

Quantitative research

Project management

Stakeholder management

Data analysis

Storytelling

Job description

Role: Insights Manager
Contract: Fixed-Term - 14 Months
Location: Nottingham
Recruitment Partner: Kershia Broughton

What you'll be doing

As an Insights Manager you will be part of the Beauty Insights Boots UK team based in Nottingham who are instrumental in supporting our great Beauty brands and categories grow their business through customer, market and performance insights. You’ll be leading Research projects & leveraging our suite of insights tools/platforms available to deliver strategic insights and solutions. You will work with a wide range of stakeholders across our Beauty business to drive commercial advantage by putting the customer at the heart of the decision-making process. A strong focus on development across the wider team will provide opportunities and support for considerable personal growth and progression to becoming a well‑rounded insight professional. Our ideal candidates will have a mix of commercial understanding, excellent Research skills and a passion for turning insight into action.

Key responsibilities

• Research partner to our Beauty commercial and marketing teams supporting them in developing their activity, shaping the future of our business.
• A passion for insights, ensuring customer understanding is at the heart of decision making, strategy and activation.
• Capturing, synthesising and communicating the reality of customer behaviour, beliefs, attitudes and motivations; applying these insights to ensure an unmatched Beauty proposition.
• Utilising the suite of insight tools/platforms available and working with external agencies.
• Support our commercial teams to run research paid for by suppliers, ensuring it is fully compliant with best practice business process and GDPR.
• Working closely with key senior stakeholders to advise on best insight solutions and champion the voice of the customer.
• Identify and drive the business performance through holistic provision of insight, seamlessly integrating different research, customer and market sources.
• Contribute to a culture of innovation, pushing boundaries and confidence to explore new ways of working.

What you'll need to have (our must-haves)

• Highly experienced in Research (both Qualitative and Quantitative) with at least 5 years' Research/Insights Manager experience in client‑side, agency or consultancy roles.
• End to End Research management experience – working with agency partners to deliver research projects: understanding the business question, developing the brief, agency selection & management, overseeing every step of the project through to a quality output and debrief.
• Knowledge of wider market and customer trends that are influencing retail landscape and associated data sources.
• Experience in selecting, analysing and synthesising multiple sources of insight & data, translating these into tangible learnings & recommendations.
• Excellent storytelling skills and an ability to adapt your communication style and approach to inspire people to take your ideas on board and land insight with impact.
• A proven track record in managing stakeholders, influencing and driving business direction and commercial decisions.
• The ability to see the bigger picture, you will understand what makes a business tick.
• Excellent project management skills and ability to prioritise tasks and workload.
• Experience in either Retail environment and/or Beauty categories would be advantageous.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

We hope to hear from you soon. Be brilliant with Boots.