Night Porter

The Red Lion, Ashington; Cramlington; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local establishment in Cramlington seeks a Night Porter to provide exceptional guest care and ensure a welcoming environment. Responsibilities include checking in guests, addressing inquiries, cleaning tasks, and ensuring safety. Ideal candidates should have a keen eye for detail, excellent communication skills, and a passion for customer service. The role offers flexible shifts, generous staff discounts, and a supportive team culture.

Benefits

33% discount across all brands

Wagestream financial toolkit

28 days paid holiday

High-street shopping discounts

Free employee helpline

Pension

Free shares

Qualifications

• Must be an active team member and enjoy working closely with others.
• Ability to handle guest complaints and inquiries effectively.
• Strong understanding of excellent guest service expectations.

Responsibilities

• Be the first point of contact when checking in late arrivals.
• Ensure a warm, genuine welcome to all guests.
• Perform cleaning tasks in front of house and breakfast areas.
• Prioritize guest safety and security at all times.
• Evacuate guests and team safely in the event of an emergency.
• Answer telephone inquiries and manage guest complaints.

Skills

Passionate about guest care

Can-do attitude

Professionalism under pressure

Great eye for detail

Excellent verbal communication

Job description

Application Process

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

What you'll do in this role

• Be the first point of contact when checking in late arrivals and walk‑ins.
• You’ll ensure a warm, friendly and genuine welcome.
• The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and the team from the business safely and quickly.
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

What we look for in our night porters

• Passionate about guest care.
• A can‑do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

What's in it for me?

• Flexible shifts to fit around the other important things in life.
• Enjoy dining out – you’ll love it even more with a massive 33% discount across all our brands. Whether it’s date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team socials – work hard, play hard!
• On top of this we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There is also a free employee helpline to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.