Night Porter

Themayburyinn; Aylesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A welcoming hospitality venue in Aylesbury is seeking a night porter who is passionate about guest care. In this varied role, you’ll ensure a warm welcome for late arrivals, handle guest enquiries, and maintain a safe and welcoming environment. Responsibilities include performing cleaning tasks and managing safety protocols. The ideal candidate will work well under pressure and communicate effectively, contributing to a great guest experience. Benefits include flexible shifts, a dining discount, and employee support programs.

Benefits

33% discount across all brands

Wagestream financial toolkit

Pension plan

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Qualifications

• Passionate about guest care and creating a welcoming environment.
• Can work effectively under pressure and handle complaints professionally.
• Enjoys being part of a team and maintaining high service standards.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Ensure a warm welcome and handle guest enquiries.
• Perform cleaning tasks for front of house and breakfast areas.
• Prioritize guest safety and security.
• Evacuate guests safely in case of emergencies.
• Address guest complaints to enhance their stay experience.

Skills

Guest care

Professionalism under pressure

Attention to detail

Teamwork

Verbal communication

Job description

Application Process

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

What you'll do in this role

• Be the first point of contact when checking in late arrivals and walk‑ins.
• You’ll ensure a warm, friendly and genuine welcome.
• The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and the team from the business safely and quickly.
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

What we look for in our night porters

• Passionate about guest care.
• A can‑do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

What's in it for me?

• Flexible shifts to fit around the other important things in life.
• Enjoy dining out – you’ll love it even more with a massive 33% discount across all our brands. Whether it’s date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team socials – work hard, play hard!
• On top of this we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There is also a free employee helpline to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.