Information Systems Service Desk Agent

UK Sports Institute Limited; Sheffield; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading sports support organization in Sheffield is seeking a Service Desk Agent for a full-time role. You will provide high-quality technical support, ensuring issues are logged accurately and assisting in the administration of Azure Active Directory and Microsoft 365. This position requires strong communication skills and the ability to work collaboratively within a team. The role is expected to last until March 31, 2026, with applications closing on November 30, 2025.

Qualifications

• Strong communication skills for providing high-quality assistance.
• Experience in using ticketing systems to log issues accurately.
• Knowledge of troubleshooting in a Microsoft environment.

Responsibilities

• Provide technical support via phone, email, and in-person.
• Ensure all issues are logged in the online Ticketing System.
• Administer Azure Active Directory and Microsoft Exchange.

Skills

Technical Support

Customer Service

Troubleshooting

Microsoft 365 Suite

Azure Active Directory

MS Exchange

Job description

The UK Sports Institute have an exciting opportunity for a Service Desk Agent on a full time basis - Fixed Term 31st March 2026

A snapshot of the role

Join the UKSI Information Systems (IS) team and play a key role in delivering exceptional technical support across the organisation. You will provide high‑quality assistance, advice and request fulfilment via phone, email and other channels, as well as hands‑on support at our sites.

You’ll ensure all issues are logged accurately within our online Ticketing System, escalating incidents where required and working collaboratively with S2 resolvers to maintain service performance.

The role also includes administering Azure Active Directory and MS Exchange, alongside troubleshooting across the Microsoft 365 suite.

If you feel you can bring the expertise we require to help us shape our future, we very much look forward to hearing from you.

Equality, Diversity and Inclusion

At the UKSI we aspire to have a workforce that is diverse and representative of all sections of society, not only by characteristic but by thought and perspective. We believe a diverse workforce enables growth and creates a sustainably inclusive workspace for all employees.

In case we need to accommodate, let us know!

Safer Recruitment

We are committed to providing a safe and inclusive environment here at UKSI. All applications for all roles within our organisation will be subject to safer recruitment principles. Applicants will be required to complete a self‑declaration form, will have references checked and dependent on role may be required to obtain Enhanced DBS vetting.

Application Method

To be considered for this World Class Opportunity, candidates will be required to submit a CV and answer the application questions via the UKSI careers portal. The answers to the application questions should bring your CV to life by highlighting your relevant skills, experience and attributes that would make you the ideal candidate for this role.

Once you begin your application on the portal you will have the option to type your answers in a free text box, however if you would prefer, you may upload your answers with your CV. We ask that the answers to the questions are no more than 2 sides of A4. (please note that you can only upload 1 document to the portal so please ensure the questions appear either at the beginning or as a follow on from your CV)

Artificial Intelligence

We are aware of an increase in the use of Artificial intelligence for applications. At the UKSI we are keen to get to know you as a person and AI-generated content may lack the specificity required and/or fail to address key criteria. We consider that personalised responses are essential to convey your individual skills, knowledge and experience. Therefore, to maintain the integrity and fairness of our recruitment process, we discourage the use of AI-generated content which may diminish your chances of success in your application. Please note this does not apply to the use of adaptive technology used to support an applicant's individual needs.

Key Dates for Applicants

Closing Date: 30th November 2025

Shortlisting Date: We will aim to complete our shortlist by 2nd December 2025

Interview Date: 8th & 9th December 2025

Please note that occasionally interview dates may be subject to change and may require additional stages. In these instances, we will do our upmost to ensure that candidates have sufficient notice and preparation time.

If you have any questions regarding the content of the Job Description that you would like to discuss further, please email your enquiry to [e-mail].

Our Company

The UKSI delivers outstanding support that enables sports and athletes to excel.

Since 2002, and over the last four Olympic and Paralympic cycles, the UKSI has evolved quietly and effectively into an organisation consistently performing at a world‑leading level, contributing to over 1,000 British Olympic and Paralympic medals.