Infohub Helpdesk Coordinator, People

Abdn; Aberdeen City; On-site; GBP 21,000 - 26,000; Full time

Job summary

A UK educational institution is seeking an Infohub Helpdesk Coordinator in Aberdeen City to manage the reception and support student queries. The ideal candidate will have strong communication skills and experience in customer service, contributing to an efficient service for all undergraduate and postgraduate students. This position offers a salary of £25,255 per annum and emphasizes the importance of a proactive approach and effective teamwork. Applications are encouraged from diverse backgrounds.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a customer service environment preferred.
• Ability to work proactively and with diligence.

Responsibilities

• Manage the Infohub reception and enquiries service.
• Provide administrative support to the Infohub and Head of Experience.
• Handle student queries related to the student experience.

Skills

Communication skills

Customer service experience

Ability to work independently

Teamwork

Job description

Infohub Helpdesk Coordinator, People (SUP185S)

Job Description

The post-holder will be a member of the Infohub Helpdesk Team which is the first point of contact for all student queries related to the student experience. As such, the post holder will work to ensure the efficient running of the Infohub reception and enquiries service for all undergraduate and postgraduate students. You will also provide administrative support to the Infohub on a daily basis dealing with emails, letter requests, ID card production and general administration. In addition, you will also provide administrative support to the Head of Experience, Engagement & Wellbeing as required.

We are looking for candidates with excellent communication skills, both written and verbal, and ideally experience in a customer service environment. The successful candidate will be diligent, proactive, and able to work effectively both independently and as part of a team. A strong understanding of the student experience and the challenges students may face would be highly beneficial.

Salary will be at the appropriate point on the Grade 3 scale, £25,255 per annum.

Informal enquiries should be made to Fiona Findlater, Infohub Manager (01224 273599 / [e-mail]).

In accordance with the UKVI immigration rules, it is with regret that this role DOES NOT MEET THE SALARY REQUIREMENTS for sponsorship under the Skilled Worker route. For this role, the successful candidate must be able to demonstrate their right to work in the UK prior to commencing employment and obtain the right to work in the UK. Information on other visa options is available at https://www.gov.uk/check-uk-visa .

The closing date for the receipt of applications is 30 January 2026

The Directorate of People embraces a diverse working environment and recognises the many benefits this can bring. Applications from individuals from across all of the equality protected characteristics are encouraged.

Please Note

If you are unable to complete an application online, please contact the Recruitment Team ([e-mail] ) to make alternative arrangements for submitting your application within plenty of time before the advertised post closes.