Independent Living Assistant

Inside Housing Management; Rushden; Hybrid; GBP 27,000; Full time

Job summary

A leading housing service provider is looking for an Independent Living Assistant to join their team in the UK. This role involves delivering vital administrative support to the Life24 Service teams, ensuring the highest standards of care for customers. Ideal candidates will have excellent communication and IT skills, with a strong focus on customer care. The position is full-time, hybrid, and offers a salary of approximately £26,001.56 per year. Applications are closing on 4 January.

Qualifications

• Proficiency in Microsoft Office including Word and Excel.
• Experience supporting stakeholders or customers.
• Empathic and caring approach in customer care.
• Ability to work both independently and within a team.
• Strong organisational skills for data management.
• Ability to build effective relationships across teams.

Responsibilities

• Provide accurate administrative support to the Life24 Service teams.
• Respond to various inquiries and resolve issues quickly.
• Maintain and update customer records in internal systems.
• Support financial processes like raising orders and processing invoices.
• Monitor alerts and service requests for efficient resolutions.
• Assist with scheduling visits and preparing reports and data.

Skills

Good numeracy

Good literacy

IT skills

Excellent verbal communication

Excellent written communication

Strong customer care skills

Organisational skills

Ability to work independently

Ability to demonstrate resilience

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email

Internet use

Job description

Independent Living Assistant

£26,001.56

Hybrid - Milton Keynes,Rushdenor Peterborough

Temporary, Full Time

Join Amplius as an Independent Living Assistant and provide vital support to our Life24 Service teams, helping ensure our customers receive the highest standards of care and service.

Salary: £26,001.56 per year

Contract: Fixed Term Contract until 31 March 2027

Your week: 36.25 (Monday – Friday 8.45am – 5pm)

Location: Hybrid, with a weekly presence in our either Milton Keynes, Rushden or Peterborough office.

Snapshot of your role

• Deliver accurate and timely administrative support to the Life24 Service teams, ensuring smooth operations and excellent customer service.
• Respond to customer, contractor, and internal enquiries via phone, email, and other channels, resolving issues promptly where possible.
• Maintain and update customer records and data in internal systems, ensuring all information is accurate and up to date.
• Support financial processes, including raising orders, processing invoices, managing payments, and setting up accounts.
• Monitor and allocate alerts, faults, and service requests to ensure issues are addressed efficiently.
• Assist with scheduling visits and preparing reports, KPIs, and data for internal teams and local authorities.
• Provide flexible cover and support across Life24 and Assistive Technology services to help the team deliver a high-quality, customer-focused service.

What we’re looking for

• Good numeracy, literacy, and IT skills, including proficiency in Microsoft Word, Excel, PowerPoint, email, and internet use.
• Excellent verbal and written communication skills, with experience supporting stakeholders or customers at all levels.
• Strong customer care skills with an empathetic and caring approach.
• Ability to work independently using own initiative and as part of a team, demonstrating flexibility and resilience.
• Excellent organisational skills and attention to detail, particularly when capturing and managing data.
• Ability to build and maintain positive relationships and work effectively across operational boundaries.
• Professional approach to all situations, with a flexible and adaptable attitude to work.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 4 January

Phone screening: 8 January

Interviews: 14 January

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.