In Work Mentor

GenU Training; Liverpool; Hybrid; GBP 32,000 - 44,000; Full time

Job summary

A leading employment service provider in Liverpool seeks an enthusiastic In Work Mentor. This role involves coaching and building strong relationships with participants and employers. Ideal candidates will have experience in customer service and exceptional communication skills. You'll have flexibility with full-time, part-time, or job share arrangements, alongside great benefits like salary packaging, additional leave, and study discounts.

Benefits

Salary packaging up to $15,900 tax-free

Purchased leave options

Extra leave days

Discounts at 450+ retailers

University study discount

24/7 wellbeing support

Referral bonus

Qualifications

• Experience in customer service, retail, hospitality, or employment support.
• NDIS Worker Screening Check and Orientation Module Certificate needed.

Responsibilities

• Provide hands-on coaching and guidance at workplaces.
• Build strong relationships with participants and employers.
• Create personalized retention plans for participants.

Skills

Building rapport

Practical problem-solving

Organizational skills

Customer service experience

Tools

Microsoft Office

Job description

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Location:2 x Fairfield - Cabrogal Country
Salary:$65,957 - $87,827 + Superannuation + NFP salary packaging benefits
Employment status:Full Time Permanent

Hey you!

Matchworks is looking for enthusiastic and collaborative In Work Mentor, who will help to turn jobs into lasting careers by coaching people and employers to build inclusive, supportive workplaces.

At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services.

We're open toflexible hours, part-time, or job sharearrangements – because great people thrive in different ways.

What you’ll do

As an In Work Mentor in our team you’ll:

• Be on the ground, providing hands-on coaching and guidance at the workplace.
• Build strong, supportive relationships with participants and employers.
• Create personalised retention plans that keep participants thriving at work.

What you’ll bring

• A knack for building rapport with a variety of people, with a considered and friendly communication style.
• An ability to think on your feet and offer practical solutions.
• Organised and reliable approach, with a knack for juggling multiple tasks and deadlines.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

• Experience in a customer service, retail, hospitality or employment support setting.
• Proficiency in Microsoft Office and similar systems

Why you’ll love working at Matchworks with genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• Salary packaging- up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options- the ability to buy additional annual leave to support work-life balance and flexibility.
• Extra leave– 13 days of personal leave and 10 wellbeing days per year.
• Flexibility- full time, part time, or job share plus hybrid working
• Discounts- savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount- Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support- 24/7 access to a holistic employee assistance program
• Referral bonus- bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers pageHERE . (Only from our careers page.)

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Christian Nguyen on 0423 025 703 or at [e-mail]