In-Service Support Engineer

Ultra Maritime LLC.; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading defense technology company in Loudwater is seeking an In-Service Support Engineer to provide engineering support to defense systems globally. The role involves leading support projects, ensuring compliance with defense standards, and enhancing system performance. Ideal candidates will hold a Bachelor's degree in Engineering and possess relevant defense engineering experience. Flexible working hours and a supportive environment for career advancement are offered.

Benefits

Flexible working hours

TOIL (Time Off in Lieu)

Annual bonus

25 days holiday

Option to buy or sell holiday

Private health care options

Qualifications

• Experience in Defence engineering and/or Integration, Test, and In-Service phases.
• Demonstrated ability to lead and deliver work packages in accordance with contracts.
• Ability to conduct root cause analysis of faults.

Responsibilities

• Lead the delivery of In-Service support obligations.
• Manage and monitor system performance.
• Instill Engineering best practices and processes.

Skills

Problem-solving

Interpersonal skills

Organizational skills

Technical writing

Education

Bachelor's degree in Engineering

Tools

Engineering Software

Diagnostic Tools

Job description

Overview

In-Service Support Engineer at Ultra Maritime. Join a team delivering back-office engineering support to end users of our products to achieve mission success 24/7/365, anywhere in the world. Work with experienced professionals across the Defence sector and support a global customer base.

Responsibilities

• Lead the delivery of In-Service support obligations, working closely with the Project Manager, System Design Authority and customers/users
• Ensure support project approaches remain in line with Defence Standards and customer contracts
• Provide proactive responses to emerging technical issues, including fault reports and technical queries
• Collaborate with the engineering team to develop technically and commercially acceptable solutions
• Manage and monitor system performance, conduct root cause analysis of faults, and seek improvements in in-service delivery
• Define and lead inspection and preventative maintenance programs
• Ensure customer equipment remains safe and suitable for continued service
• Coordinate with the field support team for defect investigations, surveys, integration, and acceptance testing
• Manage Integrated Logistics Support documentation and implement change requests as required
• Highlight resource conflicts to engineering management
• Produce estimates for new engineering work and plan the work
• Instill engineering best practices and drive continuous improvement
• Implement obsolescence strategies for a product line

Skills, Qualifications & Experience

• Bachelor’s degree or higher diploma in Engineering or related discipline; suitable experience considered if no formal qualifications
• Experience in Defence engineering and/or as an engineer through Integration, Test, and In-Service lifecycle
• Experience in an engineering lead role within defence engineering and/or in-service support preferred
• Ability to define, lead and deliver work packages in accordance with customer contracts
• Ability to plan and execute support tasks on engineering projects
• Awareness of engineering project management principles (work packages, dependencies, risk management)
• Ability to work under tight time constraints in challenging contexts
• Maritime equipment background is a bonus

Personal Attributes

• Detail-oriented problem solver with strong customer support focus
• Excellent interpersonal, organisational and management skills
• Takes responsibility for quality and timeliness of work and decisions
• Willingness to mentor and develop junior team members
• Strong people and stakeholder management, report writing and attention to detail
• Cooperative team player committed to delivering outcomes
• Candidate will be expected to be in the Ultra Maritime Loudwater office at least three days a week
• Hold or be capable of obtaining Security Clearance (SC) or higher with no caveats

Benefits

• Optional 9-day fortnight
• Time Off in Lieu (TOIL)
• Flexible working hours
• Early finish on Fridays
• Annual bonus
• Hybrid working for certain roles
• Casual dress
• 25 days holiday + Christmas shut down
• Option to buy or sell holiday
• Option to purchase private health care, dental, critical illness via salary sacrifice
• Reward hub with discounts at 200+ stores
• 4x annual salary life cover

Relocation & Nationality

Relocation support available on a case-by-case basis per role and in line with HMRC guidelines. Candidates must be eligible to obtain the relevant security clearance for the role.

Diversity & Inclusion

Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. We welcome applications from candidates of all backgrounds and cultures and do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.