ILS Manager - Security-Cleared Lead

Cyber Security training courses; Watford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent cybersecurity firm in the UK is looking for an ILS Manager to lead a team focused on customer service excellence. This role involves managing ILS activities within a complex Managed Service, requiring ITIL V4 Foundation accreditation. The position is desk-based in Watford with a commitment to innovative project management and a strong focus on security. Competitive salary and extensive benefits including bonuses, training, and flexible working options are offered.

Benefits

Competitive salary

10% on target bonus

BT Pension scheme

On-call allowance

25 days annual leave

Flexible benefits

World-class training opportunities

Equal family leave

Women's health support

24/7 private virtual GP

Paid carer's leave

BT Shares Saving schemes

Discounted broadband packages

Access to retail discounts

Qualifications

• Mandatory ITIL V4 Foundation or working towards it.
• Desirable ILS Accreditations/Courses in Obsolescence Management.
• Experience in Reliability, Availability, and Maintainability.

Responsibilities

• Manage and grow ILS activities within the Managed Service.
• Plan and administrate complex ILS activities and strategies.
• Maintain strategies for operational service lifecycle management.

Skills

Service Delivery

Issue Resolution

Stakeholder Management

Quality Assurance

Decision Making

Education

ITIL V4 Foundation or working towards accreditation

Job description

A prominent cybersecurity firm in the UK is looking for an ILS Manager to lead a team focused on customer service excellence. This role involves managing ILS activities within a complex Managed Service, requiring ITIL V4 Foundation accreditation. The position is desk-based in Watford with a commitment to innovative project management and a strong focus on security. Competitive salary and extensive benefits including bonuses, training, and flexible working options are offered.