ICT Support Technician

Asthon A/S; Swindon; On-site; GBP 35,000; Full time

Job summary

A leading IT services company in Swindon is looking for an experienced ICT Support Technician to support and maintain in-house systems. Responsibilities include troubleshooting IT issues, managing user accounts, and assisting with IT projects. Candidates should have proven experience in 1st and 2nd line support, strong knowledge of Windows OS, and relevant IT qualifications. This role offers a competitive salary and benefits, including an enhanced pension.

Benefits

Enhanced pension

25 days + bank holidays

Qualifications

• Proven experience in IT support, including troubleshooting.
• Prior experience in corporate or multi-site environments.
• Strong knowledge of Microsoft 365 and business applications.

Responsibilities

• Support and maintain in-house computer systems and workstations.
• Handle 1st and 2nd line issues to ensure optimal system performance.
• Assist with user training and onboarding/offboarding processes.

Skills

Proven experience in 1st and 2nd line IT support

Troubleshooting hardware, software, and network issues

Strong working knowledge of Windows OS

Skilled in managing user accounts

Experience using helpdesk/ticketing systems

Education

Relevant IT qualification (e.g., CompTIA A+, Microsoft Certified)

Job description

Ict Support Technician

Apply for the IT support technician role at Asthon A/S, represented by Recruit4staff.

Job Details

• Pay: £35,000 per annum
• Hours of Work: Monday to Friday, Days role
• Duration: Permanent
• Benefits: Enhanced pension, 25 days + bank holidays

Job Role

As an IT support technician, you will be responsible for supporting and maintaining in‑house computer systems, workstations, and peripherals. You will handle 1st and 2nd line issues, ensuring systems run optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/off‑boarding processes. You will also support IT projects, monitor security, liaise with third parties, and provide user training where needed.

Essential Skills, Experience, or Qualifications

• Proven experience in 1st and 2nd line IT support, including troubleshooting hardware, software, and network issues
• Prior experience in IT support within a corporate or multi‑site environment
• Strong working knowledge of Windows OS, Microsoft 365, and business applications
• Skilled in managing user accounts, permissions, and profiles
• Experience using helpdesk/ticketing systems for tracking incidents

Advantageous Skills, Experience, or Qualifications

• Relevant IT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience)

Commutable From: Swindon, Gloucester, Oxford, Bristol, Reading, Southampton, Cardiff, London

Similar Job Titles

• IT Support Technician
• IT Technician
• Technical Support Technician
• IT Helpdesk Technician
• ICT Technician
• IT Support Engineer
• Desktop Support Technician
• Service Desk Technician
• IT Support Analyst
• Technical Support Engineer
• Helpdesk Analyst
• Field IT Technician
• Network Support Technician

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