ICA Technical Support Engineer

Xylem Inc.; Nottingham; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading global water solutions company is seeking a Technical Support Engineer based in Nottingham to provide technical and application support for instrumentation and control systems. The ideal candidate has experience in telemetry and SCADA systems, along with strong communication skills. Responsibilities include assisting internal teams, training clients on products, and ensuring high customer satisfaction through expert advice. This hybrid role includes remote diagnostics and technical support, as well as occasional on-site assistance.

Qualifications

• Experience ideally in the Water Utilities Industry.
• Ability to create technical documentation as a Technical Author.
• Full Clean Driving License is essential.

Responsibilities

• Provide technical and commercial support via phone and email.
• Support internal Product Development and manufacturing processes.
• Conduct training sessions on Xylem products for engineers and sales teams.

Skills

Experience in Control Panels

Telemetry

Instrumentation

SCADA Systems

Good written and verbal skills

Technical Author skills

Education

Qualification in Electrical/Electronic Engineering

Job description

ICA Technical Support Engineer page is loaded## ICA Technical Support Engineerremote type: Hybridlocations: Nottinghamtime type: Full timeposted on: Posted Todayjob requisition id: R45898Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.**ICA Technical Support Engineer**This role will preferably be based within a commutable distance to Nottingham and will involve the design, technical and application support (pre and post-sale) of Instrumentation, Control, Automation and Telemetry equipment across all Vertical Markets and Sales Teams. You will deal with both internal and external customers, whilst delivering a consistently high level of support and advice within agreed KPI’s. You will need to maximise commercial opportunities through the support you provide. You will provide training to sales teams, internal engineers, third party panel builders as well has customer training to various levels of competency. Primarily supporting Xylem products and Xylem supplied panels but supporting all elements of ICA within the industry for the business.**Essential criteria*** Preferably a qualification in Electrical and/or Electronic Engineering* Must have experience in Control Panels, Telemetry, Instrumentation and SCADA Systems, ideally within the Water Utilities Industry* Good written and verbal skills are essential together with commercial awareness and a commitment to customer satisfaction. Ability to create documentation as a Technical Author* Computer literate and ability to work with others as part of a small team, providing expert support and advice to the rest of the business.* Remote and local diagnostic and fault finding of Electrical control systems* Full Clean Driving License**Preferable**A knowledge of:* WIMES specifications* Commissioning* Pumping Systems and operation* Pumping Station Controllers and PLC’s* PLC Programme code (Codesys & Isograph)* Single and Three Phase Motors* VFD/VSD* Xylem Product offering* 18th Edition for electrical installations* CSCS/EUSR or other Water Company Safety passports* Presentation Skills**Key Accountabilities*** Point of contact for both phone and email support and providing appropriate technical and commercial support within specified timescales.* Reading and interpreting client specifications and requirements and producing subsequent detailed designs and / or Request for Quotations.* Reviewing of project designs both technically and commercially.* Providing support for Quotations and Projects to the relevant teams across the UK and Ireland.* Support internal Product Development* Support the design and manufacture process of Control Panels across Xylem’s panel partners.* Support for FATs, SATs and on-site support (less than 10% of time).* Provide Codesys or Isograph support for custom code when customers require additional features to our standard products* Provide training on Xylem products to both internal and external engineers, sales teams and customers#LI-HybridJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.background, skills and interests.