Hybrid Patient Support Specialist – London

The Boots Company PLC; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Support Team Specialist to join their vibrant team. This full-time hybrid role requires excellent customer care skills, logistics support for patient treatment journeys, and a dedication to high-quality service. Located in London, the role also includes liaising with patients and clinical teams, addressing queries, and providing support through calls, messages, and webchat. A minimum of prior customer support experience and strong communication skills are essential.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for new parents

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Solid experience providing customer support or call centre experience.
• Strong written and verbal communication skills.
• Minimum of an FTTC connection with internet speeds of 20Mbps download and 5Mbps upload.

Responsibilities

• Support patients before, during, and after their treatment journey.
• Liaise with patients, clinical team, and Boots pharmacies.
• Provide customer care excellence via phone, message, or webchat.

Skills

Customer support experience

Strong communication skills

Problem-solving

Understanding of customer satisfaction drivers

Empathy

Job description

A leading healthcare provider is seeking a Patient Support Team Specialist to join their vibrant team. This full-time hybrid role requires excellent customer care skills, logistics support for patient treatment journeys, and a dedication to high-quality service. Located in London, the role also includes liaising with patients and clinical teams, addressing queries, and providing support through calls, messages, and webchat. A minimum of prior customer support experience and strong communication skills are essential.