Hybrid Part-Time Customer Care Advisor (Inbound/Outbound)

Agria Pet Insurance Ltd; Aylesbury; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading pet insurance provider is looking for a part-time Customer Service Advisor to join their team in Aylesbury. You'll handle customer inquiries with professionalism, conduct outbound calls for renewals, and maintain accurate records. The role requires excellent communication skills and a customer service background. The position offers a hybrid work model and various benefits including annual leave and health support.

Benefits

25 days annual leave (pro rata)

Pension and Life Assurance scheme

Discounts on pet insurance

Health Cash Plan and mental health support

Qualifications

• Previous experience in a customer service role within a contact centre environment.
• Ability to work under pressure and to tight deadlines.
• Capacity to work independently and as part of a team.

Responsibilities

• Answer Customer and Claims incoming calls efficiently.
• Conduct outbound calling for retention and renewal.
• Respond to customer enquiries professionally.
• Record and maintain accurate policyholder information.

Skills

Customer service experience

Effective questioning skills

Good organisational skills

Computer literacy (MS Office)

Clear verbal and written communication

Job description

A leading pet insurance provider is looking for a part-time Customer Service Advisor to join their team in Aylesbury. You'll handle customer inquiries with professionalism, conduct outbound calls for renewals, and maintain accurate records. The role requires excellent communication skills and a customer service background. The position offers a hybrid work model and various benefits including annual leave and health support.