Hybrid Lending Collections Advisor

Hastingsdirectsmartmiles; Bexhill-on-Sea; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A digital insurance provider in Bexhill-on-Sea seeks a Customer Representative for Lending. This role focuses on managing customer queries regarding payments and arrears, ensuring fair treatment, and supporting vulnerable customers. The position requires strong customer service skills and offers a starting salary of £25,150 with opportunities for growth. The position includes a hybrid working model, allowing for both remote and on-site work.

Benefits

Up to 5% annual discretionary bonus

Hybrid working model

25 days holiday plus bank holidays equivalent

Life insurance (4 x base salary)

Pension match up to 10%

Qualifications

• Underlying focus on Customer Service essential, comfortable conversing with customers on phone and email.
• Adept at identifying and dealing with vulnerable customers.
• Willingness and ability to learn a new product line.

Responsibilities

• Assist customers with their initial payment concerns and queries.
• Manage inbound and outbound communications efficiently.
• Support colleagues and suggest improvements in processes.

Skills

Customer Service

Communication

Process Improvement

Dealing with Vulnerable Customers

Job description

A digital insurance provider in Bexhill-on-Sea seeks a Customer Representative for Lending. This role focuses on managing customer queries regarding payments and arrears, ensuring fair treatment, and supporting vulnerable customers. The position requires strong customer service skills and offers a starting salary of £25,150 with opportunities for growth. The position includes a hybrid working model, allowing for both remote and on-site work.